Hugg & Hall News

Part 2: Taking Ownership of Customers’ Needs

John Impson, Product Support Sales Manager, on Taking Ownership of Customers’ Needs Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Spotlight” as an outlet […]

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Part 1: VP of Rental Operations On Valuing Customer Service

  VP OF RENTAL OPERATIONS ON VALUING CUSTOMER SERVICE AND ENHANCING THE CUSTOMER EXPERIENCE Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Series” as […]

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ANSI UPDATE: Ready Or Not, The New Standards Are Here

The American National Standards Institute (ANSI) is on the cusp of implementing new standards for boom and scissor-type lifts which have significant implications for the construction, equipment rental and equipment sales industries. The new standards dictating design, calculations, safety requirements […]

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2018 Guide To Mastering Productivity

Work Smarter Everyone has probably heard the idiom “work smarter, not harder.” Everyday work processes can be improved upon, even slightly, to better efficiency. A continuous improvement protocol and seeking constructive feedback is a surefire way to expedite tasks and […]

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Resolutions: 10 Tips For Reaching Your Goals In 2018

The new year is nearly upon us, as such, it’s the time of year for reflection and new resolutions. Goals are easy to make and even easier to break. Having said that, we’ve assembled a list of worthy resolutions and […]

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How To Get The Most Out Of Your Attachments This Winter

Attachments, for skid steer loaders, backhoe loaders, wheel loaders and more, are a popular and effective feature of many construction and rental fleets. With winter upon us, we’ve decided to assemble a list of helpful information and tips to keep […]

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The New Load Sensory Requirements: What You Need To Know

There will soon be drastic changes enacted to the current regulation of certified boom and scissor type platform machines, also known as the American National Standards Institute (ANSI) A92 standards. One of the most significant changes to prior ANSI standards […]

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13 Ways to Improve Your Customer Service

Choose Clear, Calm and Concise Communication Practices Make sure you’re using clear and direct wording with your customers. People play off the tone of the person they are speaking with so try to use calm language with frustrated/busy customers. The […]

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12 Ways to Prevent Sickness & Injuries This Winter

  With winter quickly approaching, it’s important to be up-to-speed with common, cold-related, illnesses and injuries and the preventative measures that can be taken. We’ve assembled a list of quick tips and takeaways to keep you one step ahead of […]

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The Cause and Effects of the New ANSI A92 Standards

Big changes have been announced for the regulation of certified boom and scissor type platform machines. The American National Standards Institute (ANSI) is an organization with the mission to enhance both the global competitiveness of U.S. business and the U.S. […]

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