product support
Over the last 60+ years, Hugg & Hall has strived to be superior in the industry to assure businesses always receive the best service. As innovators in the industry, we excel in providing services that our competitors may not even offer. With each purchase, in any department, Hugg & Hall meets exemplary customer service standards.
A key role in providing unmatched service are Hugg & Hall Product Support Sales Representatives (PSSR). The individuals in this position work everyday to provide businesses the customer service that has come to be expected from Hugg & Hall. Knowing your needs and exceeding your expectations are their mission. Here is, “A Day in the Life of a PSSR.”
Your PSSR doesn’t wake up a superhero, that takes a cup of coffee. Once your PSSR has consumed their hero juice, they are set for the busy day ahead. They have a schedule filled with parts & service requests, but the agenda is likely to change with their first phone call. Today that phone call may be a customer with a machine down, but the requests are different each day.
With each request it is important to set daily goals to easily manage all tasks. These goals are to follow-up with customers, visit as many customers in person as time allows and to clearly communicate Hugg & Hall’s business practices. Long term goals are also in place as your PSSR always wants their value to be recognized by you, the client. Building strong relationships with clients and understanding that every business has different needs allows for a PSSR to be truly successful.
Today your PSSR is tasked with ordering a rental to temporarily replace the down machine while ordering and delivering parts to keep other operations moving forward. As the PSSR passes a new warehouse, they make a stop to understand the new business opportunity. The PSSR explains to the potential client that having a PSSR on their side is no additional cost to the consumer and leaves a business card making a note to reach out in a few weeks.
As their day moves forward your PSSR is sure to never over promise, but they try their best to over deliver each time. This honesty differentiates our PSSRs and allows them to truly shine in their role. Being inquisitive, dependable and knowledgeable with all their day’s tasks are also key to their performance.
Through industry knowledge and observations, a Hugg & Hall PSSR assures that every situation is handled differently and appropriately for the application at hand. As the day draws to an end the PSSR has accomplished more than you could imagine all while making each client a number one priority.
A PSSR on your side assures the greatest possible service that Hugg & Hall can provide. They work each day to ease the daily stress of operations in many different industries. If you don’t already have a superhero on your side, call today to meet with a Product Support Sales Representative.