Preston Williams goes the extra mile. To provide one example (out of many) Preston was on my project with me at 9:00pm one night, setting up heaters. It was critical to keep the suspended decking warm during an unexpected freeze. Preston went above and beyond. He was even helping seal up the exterior wall openings to contain the heat. From that day forward, when I or any of my contractors need anything, I send them directly to Preston. If I was able to make it mandatory for my team to only use Hugg & Hall equipment, I most certainly would because of Preston's hard work and dedication.David Qualls Superintendent CR Crawford Construction
In management we often get to tell people exactly where they aren’t measuring up, so it’s refreshing to share how Cliff Woods continues to exceed our expectations. Prior to our relationship, we had multiple units down around the site, lack of parts, and long lead time for repairs. Now we have all units operational, a Preventative Maintenance schedule, parts on standby, and less than few hours turn time for repairs. Cliff is one of the best workers on our site and a very valuable member of our team. He has exceeded my expectations and is a daily reminder of the value of our SNF/Hugg & Hall relationship. We appreciate his commitment to excellence!Daniel Smith Planning and Logistics Manager/Continuous Improvement Leader SNF Flopam
Paul McDonald is what companies and managers dream of hiring every time. We have enough equipment to keep Paul here quite often, and sometimes he works after-hours. He treats our equipment like it was his own and he's always willing to help. If we haven't had any downtime, he still calls to check and see if everything is running smoothly. We have been blessed to experience great customer service firsthand. Paul is not only your coworker: he's ours as well.Brent Schrader Inside Sales Quikrete Companies
This is a short note to follow up on the recent Cyclocross World Cup event at Centennial Park earlier this month. Most people didn’t think about power, light towers and lifts. That’s actually good, because it means the Hugg & Hall service and products were top notch. We certainly noticed all the generators and distribution you put out, we noticed the scissor lift, telehandler and light towers working flawlessly for a week. We noticed a utility golf cart that worked great, and was fixed in 10 minutes when it didn’t. And most of all, we noticed all of the Hugg & Hall team working tirelessly with us in lousy conditions to create solutions for everything we threw at you. The Hugg & Hall team was truly exceptional in working with our team and in summary, we could not have done it without them. We sincerely thank you for a job well done!2021 UCI Cyclo-Cross World Cup Experience Fayetteville
Hugg & Hall provided our agency with exemplary service during our most recent food distribution. We distributed over over 9000 boxes of food to families and individuals throughout Arkansas. Hugg & Hall provided our agency with forklifts at the majority of our distribution sites and they were such a huge help. We were able to move thousands of pounds of food easily and safely, making the process of packing and distributing the boxes so much quicker. We are so appreciative of Hugg & Hall for everything they did for us! If you have to do anything similar, be sure to get in contact with them!Paul Wells Planning and Development Central Arkansas Development Council
Our company had to pull and reinstall some leaking windows on a second floor. Per Nick Sewell's opinion we rented a 30' MEC rough terrain lift, due to the landscape we were dealing with. The lift performed exactly the way Nick described. We were 1/2 on concrete 1/2 on grass and the terrain had a slope away from building. Once we were in position, we were off level, but with the flip of a toggle we were on a level platform. The lift was great and will be using it again for future projects. Thank you to Nick and all the Hugg and Hall team for the help with this project!Ashley Reel Project Manager PACE Glass
We had an issue with our yard dog truck that we have rented from you guys. I contacted James Johnson that I needed a service tech to come take a look at it for us. Within a couple hours the service tech was here checking out our issue. He took pictures of all the problems and is ordering the parts to have them resolved. I really appreciate the quick response from everyone involved. You guys get an A+ rating in my book!Jason Smith CM2 Shipping Lead Loader Nucor Steel Arkansas
I wanted to thank Hugg & Hall for the excellent customer service you have provided PPG Little Rock. I feel that your company ethics and standards are above most service providers in the area. We have had less down time and better service in a timely manner than we have received in the past five years with other service companies. Usually there is a learning curve when changing service providers but this has been very smooth. Curtis White, Steve Morgan, Paul Holt and Mark West have been responsive, professional and timely on the service they have provided us. Hugg & Hall seems to understand the material handling business better than the rest!Brian Busbea Maintenance Manager PPG Little Rock, AR
I would like to take a moment to say thank you to all that were involved with the frame repairs on all three of our Taylor machines. The shop guys working with Wes Clark made a thought out, smooth, repair process with great communication from beginning to end. The truck driver also did a great job with on time delivery. Everyone worked very hard to make sure there was nothing but satisfaction all the way around. We look forward to doing business with Hugg & Hall for a very long time.Darrell Hefley Graphic Packaging International
Hugg & Hall was right on time for us at Pull-A-Part, we have a Sellick s80 that was down for a few days which caused a real back up in my yard, I called Hugg & Hall to rent their Sellick s100 to get us back on track. I spoke with Casey in the rental department and he was swift and prompt with all the information I needed to get the Sellick ordered and delivered. To my surprise, the following day the Sellick beat me to work, it got here and has been getting the job done ever since. They are great and the price was very REASONABLE, I’ll refer them to anyone who needs equipment in the future and will be dealing with them any time we’re in need.Brian Keith Pull-A-Part, Used Auto Parts
There are employees that work hard daily who may not get an “atta-boy”, “great job” or an “I appreciate you”. I wanted to make sure Brandon Brantley knew we appreciated him and that he did a great job. While delivering our Toyota forklift, Brandon was nice, respectful and assured me that Hugg & Hall really appreciated our business. I enjoy doing business with companies that value the customer…such as Hugg & Hall.Justin Hines Plant Engineering Manager Nexans AmerCable
I wanted to give you some feedback that normally goes unspoken. When your employees go above and beyond, it's essential to make sure they know you see and appreciate their efforts. I spoke with Chris Tumey, your delivery driver, this morning when he called to verify and confirm the drop off point for the backhoe and I was amazed at his politeness. He made sure it was getting delivered at the correct address and that he and Hugg & Hall appreciated our business. I could tell that Chris loves his job and the company he works for and that as you know is very hard to find.Jeff Snider Area General Manager Systems Contracting
Thanks for all the attention on the delivery of our Taylor X-200 forklift. Taylor does not disappoint as I’ve have been running Taylor equipment for 20+ years in the hardwood industry. I have always felt that Taylor set the standard and it showed today in the professionalism of your Hugg & Hall team. Thank you.Gary Snider Kiln Manager Missouri Walnut, LLC
I wanted to reach out to your team and thank you for the continued customer service. I received a text message from Kevin Dye late yesterday evening confirming our rental equipment’s delivery time and location. He then followed back up with me to confirm that the lift had been delivered and was within the expected time requested. This is not the first time that I have recognized this, but I didn’t want it to go unnoticed. Kevin goes above and beyond to make sure his customer is aware of their delivery and makes sure it is there ON TIME. Harness Roofing prides themselves on customer service and it is very nice to know that we do business with a company that has committed employees like Kevin. Many other vendors we do business with do not have these qualities. Again, thank you for your commitment to Harness Roofing.Bruce Waters Waterproofing Project Manager Harness Roofing, Inc.
I rent about 20-30 quad mast electric forklifts each week around the country and you guys are by FAR the top rental vendor I deal with. Your response times are always quick, customer service is excellent and I feel you guys do what you have to do to fulfill my rental needs. Thanks for the partnership. Wish you guys were nationwide!Jon Bryant Logistics, Facilities Management and Customer Service Safeway Logistics
I’d just like to take a moment to say thank you for your prompt response when we had some technical issues with the Haulotte lift we rented. I really appreciate all the help you have given us in OKC. I feel Josh went above and beyond to try to get us up and running. He realized the situation and made all the necessary calls while also following all of our safety protocols and was very cognizant of pedestrian and vehicular traffic.Mark Harmon Harness Roofing, Inc.
The dust has finally settled on the 59th Annual Poultry Festival and I didn’t want another day to go by without saying thank you. No matter what was requested, you all did it with the best attitudes while under very uncomfortable conditions. We keep getting bigger and you all make it work and run without a hitch. You have a great team of guys! We truly cherish our relationship with Hugg & Hall. We can’t thank you enough for your support!Joyce Wood Director of Business Operations The Poultry Federation
I wanted to take a minute and let you know how much I appreciate all you and the staff at Hugg & Hall did to ensure our graduation ceremony was a positive experience for our students and community. I was amazed at Hugg & Hall’s response to our inquiry about the possibility of air conditioning such a large facility on only a couple days’ notice. To have a crew onsite within hours to evaluate our needs and to have equipment operational in such a short time period was truly an amazing accomplishment. You and the crew at Hugg & Hall all bent over backwards to help us cool such a large facility.John Ciesla Superintendent Greenwood School District Superintendent
Hugg & Hall Equipment Company has done an impeccable job servicing Crossland Construction needs. Customer service has become an exception rather than the rule in today’s construction world. But not with Hugg & Hall, as they have always gone above and beyond to take care of Crossland. Our needs are always met and handled with a sense of urgency. In construction, time is of great value. Thank you for always making Crossland feel our business needs are number one.Dion Hall Project Manager Crossland Construction
We’ve rented from and worked with Hugg & Hall for over 20 years. Although I’ve become very used to it, I continue to be pleasantly surprised in this day and age by the service and attitude of all Hugg & Hall employees. Their crew- whether in Louisiana, Oklahoma, or Arkansas- is always able to help not only their biggest customer but also the “little” guy, while always staying down to earth and appreciating every single customer. Our latest, great experience in Broussard, LA was reminiscent of customer service of old- where you took care of everyone, from the biggest of customers to the hardest working of truck drivers. Hugg & Hall’s pleasurable attitude is apparent when dealing with the shop and sales guys, the operators and office staff, the owners and all management. Thanks again for the service- a great reminder even to me and my awesome crew!Billy Hartnedy National Sales Manager Blackmon Auctions, Inc.
Hugg and Hall Equipment Company is always SPOT on! Whether for rental, sales or service, their staff is always there to meet our rental needs. Equipment is in excellent shape and delivered when requested. Service response is done to minimize down time as well. Hugg and Hall will continue to be our sole source for rental equipment needs.Jeff Aldrich Commercial Operations Manager Middleton Heat & Air
Hugg and Hall Equipment is truly a valuable partner in the construction industry for us here at Campbell Electric Inc. The professional staff at Hugg and Hall understands our specific contractor needs as well as our need to get fair and competitive pricing. They always provide quick response, as well as prompt efficient delivery and pick up. They keep a large inventory of clean well maintained equipment ready to go when you need it. Hugg and Hall demonstrates consistently that customer service is number one with them.Thomas Campbell Vice President Campbell Electric Inc.
Hugg and Hall is the company I rely on for all my rental needs as a painting contractor. I have built a relationship with Blake Finnell over the past year and he provides excellent customer service. They will even come on site and help decide which lift is right for the particular job. Hugg and Hall is a vital part of each job that we are producing and will continue to be.Heath Boyd Commercial Sales Representative CertaPro Painters
Hugg & Hall delivers superior service…..on time!Chris Doran Equipment Coordinator Nabholz
Hugg and Hall Equipment Company is a very valuable partner in the construction industry. Action Inc. knows without question when using Hugg and Hall, our needs for rental equipment will be met . The equipment Hugg and Hall provides to our sites is always well-maintained equipment at competitive pricing . Their promptness with delivery and service allows our field personnel to meet the schedules of today’s construction.Kennith Brown Senior Project Manager Action Inc.
Hugg and Hall has the best customer service in the industry. They strive to put the customer first to make sure you can complete your project in a safe and timely manner and stay within your budget. The staff is very courteous and professional and I think that's what makes them a great team player on any construction project. ACE Glass appreciates all that you do for our company!Nick Gordon General Field Superintendent ACE Glass
Top notch customer service and fair prices make H&H our easy 'go to'.Jay Johnson Senior Project Manager Northwest Arkansas Sheet Metal
I appreciate what Hugg & Hall does for Roberts McNutt, Inc., Commercial Roofing and Waterproofing. With a schedule as hectic as ours, Hugg & Hall has never let us down. When we have an unscheduled change, your quick turn around gets us the equipment we need, when we need it.Scott Epperson Project Coordinator/Safety Coordinator Roberts-McNutt Waterproofing/Roofing
Hugg & Hall has been an excellent supplier. Their equipment is well maintained. Their service department is very capable and easy to work with. . Their sales people are always willing to work with us and available for our needs. Their price structure is very reasonable and totally comparable to the surrounding markets.Marty Davis Purchasing Manager Cooper Tires-Texarkana Plant
I want to take this opportunity to thank Hugg and Hall equipment rental for their outstanding customer service and competitive pricing. You always go out of your way to deliver the right equipment at the right time. I truly appreciate all that you guys do to make our equipment rental experience as easy as possible. Thanks for all you do.Chris Chambers Field Superintendent Comfort Systems USA
The customer service we receive and have received over the years from Hugg and Hall has set the bar in the construction industry. Because of this, we consider them a partner in our success.Carter McLeod VP of Operations Wilshar Steel
We need strong support vendors that are reliable, trustworthy and have the equipment we need, when we need it, at a fair price. We get that from Hugg & Hall.Jim Womble Branch Manager ACE Glass
Hugg and Hall are great for our company always putting our company first in equipment rental, super fast delivery and service in a bind!Jeremy Hook Superintendent Deihl Enterprises
Hugg & Hall provides our company with the rental equipment resources we need to be successful. Our Hugg & Hall sales representative Ben Crone has the knowledge, responsiveness, and drive that this industry requires.Clay Groyte Owner Advanced Concrete Services, Inc.
Great customer service. Hugg and Hall has always been fair with pricing and has always helped us out when we were in a bind whether it be a mechanical fix to keep the job moving forward or needing a piece of equipment on a minutes notice. It is a pleasure to do business with a company that is always there to help.Tom Keller Project Manager Crossland Construction