Meet Brian Robinson! Robinson works as a Regional Rental Sales Manager in northwest Arkansas and has been with Hugg & Hall for more than 15 years. Robinson is originally from Harrison, Ark., but has lived throughout central and northwest Arkansas and now resides in Fayetteville. In his role as a Regional Rental Sales Manager he plays an integral role in developing customer relationships, coaching rental team members on how to be successful and much more.
Robinson worked in material handling sales at Allied Products before joining Hugg Hall as an Outside Rental Salesperson. He recently spoke on the many hats one must wear when working in the equipment rental sales business.
“There is not a typical day in equipment rental land,” said Robinson. “When you are in the business of selling time on equipment in day, week, month and year blocks, time evaporates very quickly. Its multi-tasking and juggling while most importantly seeing that our customer service level stays at an all-time high and our customers keep coming back while we continue to find, grow and cultivate new ones.”
Robinson expanded on how, in his position as a Regional Rental Sales Manager, it is especially important to operate with a customer-focused attitude and to continually seek out methods of better serving Hugg & Hall customers.
“Seeing that our rental sales managers, and rentals sales teams are in the trenches touching as many customers and potential customers as possible and building relationships, while also closely watching rental equipment inventory levels and seeing that our equipment gets on rent and stays on rent in all markets across Arkansas,” said Robinson. “It’s an ultra fast-paced segment of our business and I love it. The busier the better.”
When asked, Robinson said that his favorite memory at Hugg & Hall is a time when he was able to successfully build and maintain relationships with new customers.
“Favorite memory was my first big job that I truly owned,” said Robinson. “I had rented equipment to every contractor on the job at the Lowe’s store in Van Buren. I developed strong relationships with customers that I still have today.”
Robinson enjoys spending time with his family and said that the older he gets the more he appreciates family. He is married and has four children.
“Amanda is an oncology nurse (don’t know how she does it, huge heart), 19 year-old twin sons Will and Wyatt are sophomores currently attending the University of Arkansas (where most of my money goes), 15 year-old stepdaughter Cierra (whew, girls, I still have a lot to learn about daughters but she’s a real dandy and keeps me laughing), last but not least an 11 year-old (red-headed) stepson Evan who is an ambassador to Arkansas Children’s Hospital and one of the 10 kid ambassadors to Children’s Miracle Network nationwide… not to mention one of the coolest kids you’ll ever meet,” described Robinson.
When he’s not working, he enjoys spending time outdoors, on the river and back roads.
“One can find me in my vintage canoe casting a Ned-rig on the Kings River,” said Robinson. “Or catch me cruising dirt roads in the upper Buffalo River area on my dual sport motorcycle. I have learned that you have to check out mentally/physically and have some me-time to recharge the batteries.”
He said that coworkers might be surprised to know that he plays guitar and drums and in high school wanted to be a rock star (yes, he did have a mullet).
The company would like to send out a huge thank you to Robinson for all of his hard work and dedication throughout the years!