Monthly Archives: July 2020

Crown Equipment Names Hugg & Hall Top-Performing Independent Dealer

Crown Equipment Corporation, one of the world’s largest material handling companies, recently recognized the best performing retailers for 2019 in North America through the company’s Pioneer, Summit and Ascent Awards. Hugg & Hall Equipment was honored to earn the prestigious James F. Dicke Pioneer Award as the company’s top-performing independent dealer and company-owned location.

In addition to the Pioneer Award, Crown also recognized Hugg & Hall with the Summit Award, which acknowledges outstanding sales and customer satisfaction achievements.

“Hugg & Hall has done an excellent job of delivering Crown’s material handling products and services to customers throughout North America and have worked hard to achieve challenging goals in 2019. We thank them for this outstanding effort and for contributing to Crown’s success,” said Jim Mozer, senior vice president, Crown Equipment.

Thank you for the acknowledgement, we are proud to be a Crown distributor!



Awarded Taylor Machine Works Top Dealer

For the past 11 years, Hugg & Hall has taken pride in offering premium Taylor Machine Works equipment, parts and service to our customers. Recently, we were honored to be awarded the Top Dealer Award


2019 Top Whole Goods Sales

Hal Noewll, Director of Sales for Taylor Machine Works said; “It gives me great pleasure to not only award Hugg and Hall this award for 2019, but to point out that for the last four consecutive years, Hugg and Hall has been the recipient of having the highest dollar volume of machine sales in our dealer network. Thank you for your hard work and dedication to the Taylor brand.” 



2019 Top Parts Sales

Davis Taylor, Director of Taylor Sudden Service, Inc. also stated, “Hugg & Hall has been the top dealer in parts sales for seven consecutive years since their establishment as a dealer, and as far as I know, that is the longest running consecutive years for a dealer to achieve this award. I sincerely appreciate Hugg and Hall’s attentiveness in providing Taylor customers with 24/7 service and support.”



We would like to thank Taylor Machine Works for the great business partnership over the years!


Suzanne Engstrom Retires After 25 Years

After 25 Years, warranty administrator, Suzanne Engstrom, is retiring from Hugg&Hall. Read about her journey!

Suzanne has played an instrumental part of Hugg&Hall’s success and has been involved in several roles in the company.

Starting in administration in our service and rental departments, she eventually transitioned into a warranty administrator role. It was her attention to detail that earned her the opportunity to move into a parts management position in the early 2000’s.

Tracey Gibbs, Corporate Parts Manager, says, “She’s now in the Warehouse Manager role and is one of the best. Her attention to detail and commitment to do things right the first time have made her the very respected person that she is today. She has been a vital part of many warehouse projects and warehouse training in the past and I’ve always been able to count on her.”

Tom Ermann, Part Systems/Operations and Inventory Analyst, adds, “Suzanne and Tracey collaborated (translation: ganged up on me) a lot over the years. Both were very instrumental in the progress we made during their tenures as Parts Managers”.

“I have worked for, alongside, and with Suzanne for the last ten years– rest assured there hasn’t been a more dedicated employee to the Fort Smith store and possibly Hugg & Hall. Congratulations and after 25 years, you have more than earned your retirement,” says Dustin Biery, Fort Smith Parts Manager.

I think we can all agree with Tracey when she says “she’s not just a great coworker, she is a great friend!”

Congratulations, Suzanne! Hugg&Hall thanks you and will miss you! Want to read more about our employees? Check out our Employee Spotlights page! 

Editor’s Note: This post was originally published in July 2020. We updated it for freshness, accuracy, and comprehensiveness in March 2023.