Hugg & Hall News

Customer Service Series, Part 5

Customer Service Series, Part 5: The Importance of Listening

Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Series” as an outlet for sharing customer service ideas and strategies with the purpose to both […]

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ANSI A92 Safe Use Requirements: What to Know

ANSI A92 Safe Use Requirements: What to Know

As part of the new ANSI A92 updates, companies will be required to track and assess safe use procedures to a further extent. To help readers better understand the changes and how to acclimate to them, we’ve put together this […]

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Customer Service Series Part 4

Part 4: Fostering Customer Service As An Organizational Priority

Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Series” as an outlet for sharing customer service ideas and strategies with the purpose to both […]

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ANSI_ NEW REGULATIONS WILL REQUIRE CUSTOMER EDUCATION & TRAINING 2

ANSI A92: NEW STANDARDS TO REQUIRE CUSTOMER EDUCATION, TRAINING & ENGAGEMENT

Hugg & Hall Equipment Company (Hugg & Hall) is committed to transparency and keeping customers informed of industry updates/regulations to ensure successful transitions and positive experiences. The importance of educating customers on impact of new standards The American National Standards […]

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Customer Service Series Part 3

Part 3: Regional Parts Director On The Impact Of Customer Service

Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Series” as an outlet for sharing customer service ideas and strategies with the purpose to both […]

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ANSI-Blog-Rental-Prices

NEW ANSI RULES TO AFFECT RENTAL PRICES

NEW ANSI RULES TO AFFECT RENTAL PRICES The American National Standards Institute (ANSI) is expected to soon release new standards for boom and scissor-type lifts. The new ANSI rules have significant implications for the construction, equipment rental and equipment sales […]

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Customer-Service-Series-Part-2

Part 2: Taking Ownership of Customers’ Needs

John Impson, Product Support Sales Manager, on Taking Ownership of Customers’ Needs Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Spotlight” as an outlet […]

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Customer-Service-Series-Part-One

Part 1: VP of Rental Operations On Valuing Customer Service

  VP OF RENTAL OPERATIONS ON VALUING CUSTOMER SERVICE AND ENHANCING THE CUSTOMER EXPERIENCE Hugg & Hall Equipment Company is dedicated to providing excellence in customer service. The company strives to continuously improve and created the “Customer Service Series” as […]

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Baton-Rouge-rental-JLG-Haulotte-lifts

ANSI UPDATE: Ready Or Not, The New Standards Are Here

The American National Standards Institute (ANSI) is on the cusp of implementing new standards (ANSI Updates) for boom and scissor-type lifts which have significant implications for the construction, equipment rental and equipment sales industries. The new standards dictating design, calculations, […]

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The New ANSI A92 Standards Cause Effects

The Cause and Effects of the New ANSI A92 Standards

Big changes have been announced for the regulation of certified boom and scissor type platform machines. ANSI has announced new standards that will affect rental fleets, rental customers and operators. The new ANSI A92 standards will include A92.22 for safe […]

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