Employee Spotlight : Paul McDonald

Meet Paul McDonald!

Position at Hugg & Hall:

Field Service Technician, New Orleans branch

What’s that mean?

Hugg & Hall’s definition- Diagnoses and repairs material handling and construction equipment by evaluating equipment to determine needed repairs, performing repairs while providing quote information for customers and managing time for efficiency.

Paul’s definition- I am always on the road taking care of my long-time customers!

Favorite part of the job?

I love working on the road. I love the relationships I’ve built with many customers over the years that seem like family to me.

How long have you been in the service industry?

25 years

What is your favorite memory from your job?

One of my favorite memories was when I went to Toyota Material Handling’s facility in Indiana. That was amazing to see!

Tell us about yourself/family:

I grew up in Kenner, LA and currently live in Metairie, LA. I am happily married with one son and three stepdaughters. My son actually works for M&L Industries, which is a competitor of ours, lol!

What do you like to do outside of work?

I enjoy ATV trail riding, cooking and spending time with family and friends. I also love watching football, NASCAR and drag racing.

What’s something about yourself that might surprise your coworkers?

I played the drums for 31 years.

What are five words (or less) of advice for others in your profession?

Never stop learning!

What would you do (for a career) if you weren’t a Field Service Tech?

Biomedical Technician