In order to comply with the stringent requirements that Toyota expects of their dealers, Hugg & Hall Equipment Company (Hugg & Hall) is implementing some changes to their aesthetic and parts and service processes.
What is ASEC?
Toyota requires that their dealers abide by the After Sales Service Evaluation & Certification (ASEC) program. ASEC is Toyota’s method of promoting their organizational philosophy of kaizen. Kaizen is a philosophy which encourages continuous improvement, in small steps, throughout all members of an organization.
The ASEC program promotes Toyota’s goal of providing improved operational quality and excellent customer service through accuracy, caring, and trust, throughout their entire dealer network. ASEC is a method of differentiating Toyota from competitors by expecting their dealers to consistently deliver high-quality service and steady operational procedures that align with Toyota’s standards.
How has Hugg & Hall implemented ASEC?
Tracey Gibbs, Corporate Parts Manager at Hugg & Hall, spoke on some of the changes the company is implementing and why they are important to the entire organization.
“In 2019, Hugg & Hall implemented the ASEC program in Oklahoma City and El Dorado,” said Gibbs. “Our Springdale branch was certified in October of that same year. The Fort Smith branch was certified in August of 2021, and our Baton Rouge branch was certified in January 2023.
“ASEC has given us a whole new culture that puts us at a higher level of professionalism. From our parts warehouses, to our service shops, to our facilities, we have become more organized, productive, and efficient. We have done it all in service of our customers.”
Many of the changes involve shop and warehouse organization to meet ASEC standards. See examples below:
Hugg & Hall is proud to have met the high standards of Toyota in five of their branches and looks forward to successfully attaining ASEC certification at more branches in the future.
Editor’s Note: This post was originally published in February 2021. We updated it for freshness, accuracy, and comprehensiveness in January 2023.