In order to comply with the stringent requirements that Toyota expects of their dealers, Hugg & Hall Equipment Company (Hugg & Hall) is implementing some changes to their aesthetic and parts and service processes.
Toyota requires that their dealers abide by the After Sales Service Evaluation & Certification (ASEC) program. ASEC is Toyota’s method of promoting their organizational philosophy of kaizen. Kaizen is a philosophy which encourages continuous improvement in small steps throughout all members of an organization.
The ASEC program promotes Toyota’s concept of providing improved operational quality and excellent customer service through accuracy, caring and trust throughout the entire dealer network. Basically, ASEC is a method of differentiating the brand from competitors by expecting dealers to consistently deliver high quality service and steady operational procedures that align with Toyota’s standards.
Recently, Tracey Gibbs, Corporate Parts Manager at Hugg & Hall, spoke on some of the changes the company is implementing and why they are important to the entire organization.
“Hugg & Hall implemented the ASEC program in two of our branches in 2019, Oklahoma City and El Dorado,” said Gibbs. “The third branch to have the program implemented, Springdale, was certified in October of that same year. Since then, the Ft Smith branch was certified in August of 2021. ASEC has given us a whole new culture that puts us at a higher level of professionalism. From our Parts warehouses, to Service shops and vehicles, and to our facilities, we have become more organized, productive and efficient for our customers.”
Many of the changes involves ensuring that shops and warehouses are organized and labeled to ASEC standards. See some examples below:
Hugg & Hall is proud to have met the high standards of Toyota in two of their branches, already, and
looks forward to successfully attaining ASEC certification at more branches, in the future.