After 25 Years, warranty administrator, Suzanne Engstrom, is retiring from Hugg&Hall. Read about her journey!

Suzanne has played an instrumental part of Hugg&Hall’s success and has been involved in several roles in the company.

Starting in administration in our service and rental departments, she eventually transitioned into a warranty administrator role. It was her attention to detail that earned her the opportunity to move into a parts management position in the early 2000’s.

Tracey Gibbs, Corporate Parts Manager, says, “She’s now in the Warehouse Manager role and is one of the best. Her attention to detail and commitment to do things right the first time have made her the very respected person that she is today. She has been a vital part of many warehouse projects and warehouse training in the past and I’ve always been able to count on her.”

Tom Ermann, Part Systems/Operations and Inventory Analyst, adds, “Suzanne and Tracey collaborated (translation: ganged up on me) a lot over the years. Both were very instrumental in the progress we made during their tenures as Parts Managers”.

“I have worked for, alongside, and with Suzanne for the last ten years– rest assured there hasn’t been a more dedicated employee to the Fort Smith store and possibly Hugg & Hall. Congratulations and after 25 years, you have more than earned your retirement,” says Dustin Biery, Fort Smith Parts Manager.

I think we can all agree with Tracey when she says “she’s not just a great coworker, she is a great friend!”

Congratulations, Suzanne! Hugg&Hall thanks you and will miss you! Want to read more about our employees? Check out our Employee Spotlights page! 

Editor’s Note: This post was originally published in July 2020. We updated it for freshness, accuracy, and comprehensiveness in March 2023.