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Definition Recognition: Service Terms

Definition Recognition: Service Terms

Definition Recognition Part Three: Service Terms

Every industry houses familiar terms and idioms and the construction and industrial equipment industry is no different. So, we’ve created the Definition Recognition series to help those less familiar navigate industry terms/phrases, with the purpose to educate and facilitate informed decisions. In part three of Definition Recognition, we cover some of the most common service-related terms in the industry.

Field service– service in the field. Field service technician jobs may include responsibilities that entail providing services and customer support through dispatched visits. Field service technicians regularly handle any installation, repair and maintenance tasks required by customers. Bottom line, field service technicians are dispatched to customer locations to diagnose issues, determine proper solutions and (often) fulfill any necessary repairs.

Preventative maintenance (PM)– preventative maintenance refers to precautionary work performed on equipment with the express purpose of limiting the possibility of unexpected failure. Equipment owners can schedule planned preventative maintenance visits to keep their equipment running optimally.

Telematics– telematics is a relatively new technological advancement that is transforming the way fleet managers maintain their equipment. Telematics has streamlined methodologies from equipment maintenance, reporting, safety/training procedures to operations and more. Telematics combines telecommunications with data processing, storage and retrieval systems.

ASE-certified– ASE, or Automotive Service Excellence, certification refers to technician certification through the independent organization. ASE works to improve the quality of vehicle repair and service by testing and certifying automotive professionals.

In addition to passing an ASE Certification test, technicians must have two years of on-the-job training or one year of on-the-job training and a two-year degree in automotive repair to qualify for certification. To remain ASE-certified, professionals must retest every five years.

Resident technician– the term resident technician refers to technicians who are on-call to serve the remote markets in our service regions.

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