Meet Richard Magness!
Magness has been in the service industry for 17 plus years where he began his career as a road technician. Eventually, he moved to Shop Foreperson and recently switched positions to Field Service Manager at the company’s El Dorado, Ark., location. In his role, he ensures his team is on top of their daily duties, keeps paperwork caught up throughout the day, and helps keep the quotes, parts, and jobs on course to make a profit. He explains his favorite part about his job is the satisfaction of fixing broken equipment and working with such a great group of people.
Recently, Magness spoke on his favorite memory while working at Hugg & Hall.
“The most memorable moment is when, after annoying Mark Gibbs to hire me—an inexperienced mechanic, he gave me a chance to become a part of the Hugg & Hall family. I’m not sure if he had confidence that I could do the job or just got tired of me asking!”
Magness is native to Willisville Arkansas where he lives with his wife of almost 40 years. Together they share two daughters and five grandchildren. In his free time, Magness enjoys going to dirt track races, playing with his puppy and spending time with his family.
Stephen Dunn, Service Manager at the Hugg & Hall El Dorado branch, recently spoke on the positive impact Magness has made on the service department.
“Richard has completely turned the El Dorado shop into a well-organized and profitable part of our location. He is committed to bringing our service department to a new level in team work and customer service. The shop techs will be sad to see Richard go, but every technician in El Dorado and Texarkana is excited about this next stage of his career.“
The company would like to send out a huge thank you to Magness for all of his hard work and dedication throughout the years, we are lucky to have you!