Tag Archives: Efficiency

Employee Spotlight: Britney Vick

“Ask Britney!Britney Vick

Hometown?

Camden, AR

Family?

One son, Roen, that is 11 years old and will be attending 6th grade this year.

What does your typical day at work look like? Daily job duties?

I feel like I do a little bit of everything lol! But a quick way to sum it up would be that I help manage the daily operations of our service department, and make sure our operations are going as smoothly as possible. I’m constantly on the phone assisting technicians and making sure they are getting everything they need to handle a job, communicating with customers and doing everything we can to accommodate any requests they have of us, and helping my fellow coworkers with anything they’re unsure of (I think one of the most common phrases around here is “Ask Britney!” haha).

How long have you been with Hugg & Hall?

10 years

What’s your favorite thing about your job?

Honestly, the people I work with! Even though there are days we all drive each other crazy, I wouldn’t trade them for the world! We have a great group of people here, and it makes a huge difference being able to come to work and having a good team to work with every day!

Have you had other roles while working here? Did you work in the industry before Hugg & Hall?

I started out at Hugg & Hall as a Service Administrator, was then moved into the Field Service Coordinator position and have since been promoted into the Field Service Manager/Coordinator role.

Before coming to Hugg & Hall I was still enrolled in college (for dentistry) while working part time. I got a call from Tracey Gibbs asking if I would be interested in the Service Administrator position that they had open and I honestly thought I would just be here for a couple of years until I had to move again to continue school. After I got my first degree, I was going to just take a “break” from school for a semester or two. But I enjoyed working here and loved the people I worked with, so I never did end up going back! Here I am, still here 10 years later, and hopefully many more! I definitely went into a totally different career than what I originally planned!

What do you enjoy doing outside of work?

I love spending time with my family and that’s mostly where you’ll find me in my free time. I like to travel, and I definitely think experiences are way more important than materialistic things. I try to make memories with the people I love more than anything else!

 

What are your passions?

Outside of work, I would have to say I’m most passionate about children. This past year I completed my 5-year term being a volunteer/board member for the non-profit organization National Association of Junior Auxiliaries (NAJA). Their focus is meeting the needs of children in our local community, spotlighting their welfare, health, recreation, culture, and education. It took a lot of time and hard work, but it was so rewarding! I’m enjoying having free time, but definitely look forward to getting involved with another non-profit organization.

What’s something that the people you work with might be surprised to know about you?

This isn’t a surprise to most of my coworkers in El Dorado, but for the rest of the company a fun fact about me would be that I’m a 2nd generation employee. My mom started working for Hugg & Hall when I was five years old and worked here for 13 years before she “retired” after I graduated high school. Today, there are several employees still working that have been here from the beginning of my “Hugg & Hall life.” I honestly feel like I grew up here and Hugg & Hall is my family!

 

Employee Spotlight: Rhonda Griffith

Meet Rhonda Griffith!  Rhonda has been with Hugg & Hall for 20 years and works as our Accounts Payable Manager at the company’s corporate location in Little Rock, AR. 

Griffith is originally from Carlisle, AR and currently resides there, but spent most of her life in Hazen, AR.  Griffith is happily married to her high school sweet heart, Marty and they will celebrate 36 years in May. They have two children. Their daughter Ashley and son-in-law Kyler live in Cabot, AR where Ashley is a family nurse practitioner.  Their son, Martin and daughter-in-law Courtney live in Little Rock, AR but travel a lot since Martin is a welder and inspector for 798 pipe liners. In December, Martin and Courtney welcomed Griffith’s first grandchild, Katelynn. Griffith stated “we are so excited to be Gigi and Pop!”.

Griffith enjoys spending time with family, being outdoors, and has a “green thumb”. She loves planting and watching her flowers grow. In the summer, you can “find me relaxing by the pool,” said Griffith. Something you might be surprised to learn about Griffith is she was crowned Rodeo Queen and spent most of her childhood on a horse and traveling to horse shows and rodeos.

Griffith says a typical workday is “Crazy – but I love it – lots of invoices, interruptions, and lots of money being spent”. Her daily job duties include managing a “great group of employees, along with vendor invoices and check disbursements, all the while maintaining a strict schedule to keep us on good terms with vendors”. Each month includes 8000+ invoices to process for payment, fuel cards for over 350 company vehicles and corporate credit cards to maintain. All this keeps Griffith and her team very busy. “I love what I do, but it’s not just the job, it’s the people…I love my Hugg & Hall family!” Griffith stated.

We are thankful for Griffith’s years of dedicated and loyal service.

A Day in the Life: Product Support Sales Representative

product support

Over the last 60+ years, Hugg & Hall has strived to be superior in the industry to assure businesses always receive the best service. As innovators in the industry, we excel in providing services that our competitors may not even offer. With each purchase, in any department, Hugg & Hall meets exemplary customer service standards.

A key role in providing unmatched service are Hugg & Hall Product Support Sales Representatives (PSSR). The individuals in this position work everyday to provide businesses the customer service that has come to be expected from Hugg & Hall. Knowing your needs and exceeding your expectations are their mission. Here is, “A Day in the Life of a PSSR.”


Your PSSR doesn’t wake up a superhero, that takes a cup of coffee. Once your PSSR has consumed their hero juice, they are set for the busy day ahead. They have a schedule filled with parts & service requests, but the agenda is likely to change with their first phone call. Today that phone call may be a customer with a machine down, but the requests are different each day.

With each request it is important to set daily goals to easily manage all tasks. These goals are to follow-up with customers, visit as many customers in person as time allows and to clearly communicate Hugg & Hall’s business practices. Long term goals are also in place as your PSSR always wants their value to be recognized by you, the client. Building strong relationships with clients and understanding that every business has different needs allows for a PSSR to be truly successful.

Today your PSSR is tasked with ordering a rental to temporarily replace the down machine while ordering and delivering parts to keep other operations moving forward. As the PSSR passes a new warehouse, they make a stop to understand the new business opportunity. The PSSR explains to the potential client that having a PSSR on their side is no additional cost to the consumer and leaves a business card making a note to reach out in a few weeks.

As their day moves forward your PSSR is sure to never over promise, but they try their best to over deliver each time. This honesty differentiates our PSSRs and allows them to truly shine in their role. Being inquisitive, dependable and knowledgeable with all their day’s tasks are also key to their performance.

Through industry knowledge and observations, a Hugg & Hall PSSR assures that every situation is handled differently and appropriately for the application at hand. As the day draws to an end the PSSR has accomplished more than you could imagine all while making each client a number one priority.

 

A PSSR on your side assures the greatest possible service that Hugg & Hall can provide. They work each day to ease the daily stress of operations in many different industries. If you don’t already have a superhero on your side, call today to meet with a Product Support Sales Representative.

Employee Excellence: Brandon Brantley

“There are employees that work hard daily who may not get an “atta-boy”, “great job” or an “I appreciate you”. I wanted to make sure Brandon Brantley knew we appreciated him and that he did a great job.” – Justin Hines, Nexans AmerCable

Hugg & Hall Equipment Company has a quality standard that is beyond many other companies; Brandon Brantley has gone above the standard of excellence to best serve clients in our El Dorado, AR location.

Brantley works as a delivery driver for Hugg & Hall and started with the company a month ago. He conducts day runs between Hugg & Hall locations, as well as deliveries to customers. In his short time with the company, he has made a significant impact in the delivery division. Brandon said that his favorite thing about being a driver for Hugg & Hall is, “interacting with the customers.”

Brandon’s hometown is Farmerville, Louisiana where he currently resides with his wife Nikki. He has his hands full with a son, Logan, daughters Macayla and Karlee, and a granddaughter Paisley-Brooke. He enjoys spending time with his family and has a passion for horses & equipment. You may also be surprised to know that he is afraid of heights.

In his first few weeks, Brandon has noted that every day is memorable. If he weren’t currently working for Hugg & Hall, Brantley mentioned he would like to operate equipment. He thinks it is important for others in the profession to, “Never take safety for granted.”

Hugg & Hall would like to thank Brandon Brantley for his hard work; welcome to the team Brandon! To create your own story with our team, visit our hiring website.

The Benefits of Proximity Alarms

The Benefits of Proximity Alarms

What are proximity alarms?

Proximity alarms are sensors that allow equipment operators to detect people and/or objects in blind spots. The sensors have been shown to benefit operators and pedestrians by reducing accidents and collisions. Operators are alerted to objects and people in their path with in-cab warnings, which can be both visual and/or audible, allowing them the time to stop or shift positioning, thus avoiding potentially serious safety hazards. Equipment owners/users and fleet managers should consider the addition, and understand the benefits, of proximity alarms which are shown to improve the overall quality of safety on job sites. Read on the benefits of proximity alarms below!

Why to consider proximity alarms for your equipment

 

  • Efficiency- One of the top reasons to add proximity alarms to your equipment is efficiency. Navigating blindly can be difficult and time-consuming and proximity alarms reduce the stress and necessity of superfluous mirrors and/or asking a separate person to guide the operator. The sensors alert operators of objects which have been detected in the path of the machine at close range and objects behind rear tires at expanded ranges. Proximity sensors are a great way to improve onsite productivity and your team’s overall efficiency. 

 

  • Safety- There are roughly 150,000 construction site accident injuries each year according to the Bureau of Labor Statistics. As such, an obvious advantage to adding proximity alarms to your equipment is the improved safety measure that it provides. The proximity alarms alert operators to objects and pedestrians nearby thus creating a safer work area for both the operator and the pedestrian(s). For some tips on how to ensure a safe job site for your crew, read an informational article here

 

  • Limited Downtime/Damage- Another definite benefit of proximity alarms is the reduction of damage to equipment, and the associated downtime any damages may create. Alerting operators to nearby objects and obstructions is a clear-cut way to reduce the hassle and associated costs of an accident or collision. This a particularly helpful benefit for time-sensitive projects that can’t spare the downtime. If you want to enact an extra precaution to protect your job site from an accident, damage and/or downtime, consider adding proximity alarms to your machine. 

Optimize Engine Efficiency

Optimize Engine Efficiency

Engine maintenance is a constantly evolving subject which requires regularly updated tweaks to stay current with persistent advancements. Hugg & Hall is committed to supporting their customers and assembled this list of quick tips on how to optimize the efficiency of the most advanced engines.

Fuel

One can’t speak on engine viability without speaking on appropriate fuel usage. One way to improve engine productivity is to improve fuel usage procedures. An issue limiting engine efficiency is ethanol-based fuel. Ethanol is a water-alluring substance. This is bad news for engine longevity because water can inflict corrosive patterns and damage carburetors. This issue can be resolved in a couple of ways. One way is to use fuel stabilizers which work to keep fuel fresh, remove water to prevent corrosion and cleanse carburetors. Stabilizers may also protect engines from gum, varnish, rust and corrosion. However you look at engine maintenance, fuel stabilizers are a great option for better productivity. Another option is to use ethanol-free fuel. Having said that, even if you choose to use ethanol-free fuel, fuel stabilizers remain a great way to better engine longevity. Being mindful of the fuel you’re choosing is the first step in optimizing engine efficiency.

Oil

Another obvious indicator of engine health are the engine oil procedures used. Regularly scheduled oil changes are integral to engine productivity. Most engines require oil changes every 100 hours of operation. However, smaller utility equipment, which utilize air-cooled engines, require oil changes every 50 hours of operation. As improvements to oil and oil systems continue to develop, oil change intervals are expected to extend. It’s important to review the owner’s manual for engine maintenance recommendations and engine oil guidelines. In order to avoid wasting money or damaging your engine, it’s important to have an appropriate maintenance schedule. Another oil tip is to consider full-synthetic oil options as this type of oil is typically designed to accommodate longer usage intervals in higher-heat environments. Some synthetic oil options also include anti-wear components which may improve engine viability. Potential engine oil developments on the horizon include reservoirs which continually exchange oil from the engine to an external reservoir and vice versa. This process reduces the breakdown of oil, keeps engines cooler and thus extends oil change intervals. So be on the lookout for the enactment of this technology.

Air

Air is an important aspect of the efficiency and productivity of many engines. Smaller, air-cooled engines require fresh air in order to maintain a high-level of performance and longevity. Regularly changing engine air filters is an integral maintenance routine with disastrous implications if left undone. Another thing to consider is the use of OEM filters as opposed to cheaper options. OEM/cyclonic filters offer a higher-performing option that extends use by as much as three times. The higher-performing filters also better the productivity of machines and extend the overall lifespan of engines. Engine owners are encouraged to review manuals to ensure that comprehensive, appropriate maintenance is performed regularly.