Tag Archives: Employee Spotlights

Product Support Team Gathers for Unprecedented Meeting in Little Rock

The Hugg & Hall Equipment Company (Hugg & Hall) Product Support Team gathered for a meeting like no other. For the first time (in anyone’s memory) all parts and service managers, as well as all product support sales representatives (PSSRs), gathered together to build comradery and talk about upcoming changes in the coming year. This unprecedented meeting took place in downtown Little Rock, Ark., from May 14 to May 15 at the DoubleTree Hotel and the Robinson Center.

Vice President of Parts and Service Operations, Chris Shields, set the tone for the next two days by offering definitions of comradery and what it means to be a team player in a company of this magnitude. Shields also spoke on the game plan for the meeting, noting that the first day would be difficult because he was going to be talking about the various struggles the departments face internally. He said that he hoped by the end of it all each department would have a better sense of what it means to be a team.

“One objective, one team,” said Shields. “Relentless passion to be the best provider of services that deliver maximum equipment up time to our customers.”

Before diving into the struggles of the Product Support Team, Shield’s spoke on the team’s achievements from the previous year. The Product Support Team had a record-breaking year, they contributed about 45% of the company’s total gross profit. With technicians bringing in 72% of total revenue deriving from product support operations.

“We are in a great place as a company, not only to provide quality service to our customers but to provide quality service and training to attract and retain skilled technicians,” said Shields on the importance of the role technicians serve. “Saying things like ‘they could’ve done better’ or ‘they should’ve tried harder,’ is unacceptable. The value of our techs can’t be understated.”

Larry Denson, Parts Operations Manager at the Hugg & Hall Oklahoma City branch, was surprised by the impact technicians play in the overall success of the company.

“To see the average number in dollars of their (technicians’) contributions to the company’s gross profit and the bottom line was eye-opening, to say the least,” said Denson. “I think if more of the employees understood this it could and should help to eliminate some of those negative views technicians are saddled with.”

Shields was also proud to announce that the team is currently doing business with 55 Fortune 500 companies and 17 Fortune 1000 companies, a large majority of which are located, or have a substantial presence, in Arkansas.

“You should be very proud to do what you do and you should be very proud to do what you do with this company,” said Shields.

When it came time to address the struggles and hardships that the Product Support Team has been facing internally, Shields addressed it head-on, owning up to his part of the problem.

“I receive that, I own that, I believe in that,” said Shields.

The room grew quiet as everyone seemingly began to realize that the problems and issues they were having with specific departments were universal.

“The great thing about old walls is they can be removed,” said James Burgess, Product Support Sales Representative at the Hugg & Hall Fort Smith branch. “Our culture is changing with the business landscape, we are proving to be progressive and self-reflecting. I’m excited to be a part of the Product Support Team and look forward to the great things ahead.”

After the meeting, everyone gathered at the Flying Saucer, a local restaurant near the River Market, for dinner. This was also a great time for everyone to decompress and enjoy meeting people from other branches.

“It is always a neat experience when you get to put a face with a name,” said Denson “You hear these names of your counterparts that are in the same position as those you work with at your branch and then you finally get to meet them.”

The next morning, everyone gathered for the second half of the meeting. Shield’s kicked off the meeting by introducing structural changes within the Product Support Team’s leadership. After the new introductions were made, Mitch Perry, Regional Vice President of Product Support for the southern region, and Mark McLarty, Regional Vice President of Product Support for the northern region, conducted break off meetings with their respective colleagues to answer any questions and set the tone for future meetings.

“This isn’t going to change today, we aren’t going to be all huggy dovey as soon as we leave here, but you’ve got my trust and I hope I’ve got yours,” said McLarty to his group.

“We have the resources and people to do something incredible,” said Perry.

After a short break, everyone gathered to conclude the meeting. The meeting ended with small presentations from Lucas Hall, Product Support Software/Data Developer/Business Analyst, Tracey Gibbs, Corporate Parts Manager and Tom Mitchell, Product Support Manager at the Hugg & Hall Springdale branch. Each presented on new initiatives to minimize downtime and maximize productivity. Each of these initiatives will be detailed in future blog posts.

“This unprecedented meeting provided a unique opportunity to share real-world experiences that may be brought to bear for the benefit of our customers both external and internal; time well spent,” said Mitchell.


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Susie Teague

Susie Teague

Susie Teague

Meet Susie Teague!

Teague works as the lead service administrator at the company’s Fort Smith location. Her typical day involves processing warranty work orders, creating/receiving purchase orders, assisting with day-to-day concerns and much more. Before her current role, she worked as the service administrator assigned specifically to the Gerdau account.

Teague recently said that her favorite things about her job are all the friendships made along the way.

“When my youngest son got to meet our Bobcat salesman, Mr. Bobcat (Rob Ledbetter),” said Teague when asked her favorite memory of her time with the company.

Teague is married and she and her husband, Josh, have two sons: Brody (10) and Drake (7). Outside of work, she enjoys attending her boys’ sporting events and advocating for her husband (kidney disease) and youngest son (tourette syndrome and epilepsy).

The company would like to send out a huge thank you to Teague for all of her hard work and dedication!

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Billy Baldwin

Billy Baldwin

Billy Baldwin

Meet Billy Baldwin!

Baldwin is the new rental coordinator working at the Oklahoma City, Okla., location and recently onboarded with the company in January. Before Hugg & Hall, Baldwin spent 21 years in the medical sales field. His day-to-day responsibilities as a rental coordinator include assisting customers in determining what equipment they need for their projects and tracking down the right pieces for the best deal.

Recently, Baldwin said that his favorite thing about his job is helping grow the company’s rental business through fostering customer partnerships and bringing value to their businesses.

“Closing my first big rental deal on a 130’ boom,” said Baldwin, when asked his favorite memory of his time at the company so far.

Baldwin is from Edmond, Okla., and has one daughter (10). He is passionate about raising his daughter and, outside of work, enjoys spending time with his family (they love spending time at the lake together).

“I’m excited to join the Hugg & Hall team,” said Baldwin.

The company would like to officially welcome Baldwin to the team and thanks him for his continued hard work and dedication.

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Hugg & Hall Employee Donates To Children With Hair Loss

Carla Hale Donates To Children With Hair Loss

Good neighbor alert!

After noticing her significant haircut, some coworkers learned that Carla Hale, payroll administrator at Hugg & Hall Equipment Company (Hugg & Hall), recently donated many inches of her own hair to Children With Hair Loss.

Children With Hair Loss is a non-profit organization providing hair replacements (at no cost) to children and young adults struggling with medically-related hair loss, according to their website. When a child loses hair to cancer treatments, alopecia, trichotillomania, burns and other issues, it can cost thousands for a custom human hair replacement. Children With Hair Loss relies on donations to provide hair replacements at no cost to the donee.

Beginning as an accounts payable clerk, Hale has been with the company for more than 11 years. Her day-to-day responsibilities range from processing payroll to assisting employees with questions/concerns and much more.

Hale loves to fly fish, spoil her grandkids and spend time with family and friends.

“I also donate my time and sometimes my hair to help others who may be less fortunate,” said Hale.

Her bucket list includes traveling to Paris with her daughter.

Hugg & Hall would like to send out a big thank you to Hale for all of her hard work and generosity!

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

 

Employee Spotlight: Julie Lawrence

Julie Lawrence

Julie Lawrence with thank you flowers from a happy customer

Meet one of the newest additions to the Hugg & Hall rental team! Julie Lawrence has been with the company for about two months and works as a rental coordinator at the Conway, Ark., branch. 

Lawrence is from North Little Rock and, before onboarding with the company, worked as a title examiner for the State of Arkansas. 

Lawrence has a son, Jareth, a daughter, Melana and is JuJu to two granddaughters, Adelynn (3) and Aubrey (1 ½). Her favorite movie is The Notebook and traveling to Ireland is at the top of her bucket list. 

She recently received “thank you” flowers from a happy customer which is an attestation to her excellent work ethic. 

Hugg & Hall would like to send out a huge welcome to Lawrence and thanks her for all of the hard work! 

Julie Lawrence thank you note


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Anthony Robertson

Anthony Robertson

Anthony Robertson

Meet Anthony Robertson!

Robertson is a road service technician, working at the Hugg & Hall Oklahoma City, Okla., branch, and has been with the company for more than six years! In his role as a service technician, he travels to customers, diagnoses issues related to their equipment and repairs equipment.

He recently spoke on what a typical work day looks like for him.

“Leave my house and try to have something scheduled so I can drive straight to a customer’s location, talk to the customer about issues they are having and then diagnose the problem,” said Robertson. “I make their breakdown personal and work to try and get their equipment up and running as efficiently as possible.”

Robertson recently spoke about his favorite part of working as a service technician.

“When I show up and a unit is not running and leave when it is,” said Robertson. “I know I had a hand in bringing it back to life.”

His favorite experiences at Hugg & Hall involve time spent with colleagues.

“A few years ago our service managers took several OKC techs to Kansas for safety training to work at Siemens,” said Robertson. “At dinner, had a great time getting to know each other better.”

He is married to Alicia Robertson, a kindergarten teacher at North Rock Creek Elementary School in Shawnee, and they are celebrating 20 years together this upcoming November. They have three teenagers: Noah, Chelsea and Andrew. Noah is 18 and enrolled in a design program, Chelsea is a senior in high school and Andrew is a freshman. Andrew is a part of the class which will be the first to graduate at North Rock Creek High School.

“Baxter is our dog,” said Robertson. “He showed up a few years ago sick and hungry. We tried to find the owners and now he’s part of the family.”

When he’s not hard at work, Robertson enjoys cooking, taking his kids to their activities and spending time at the lake. He’s on the board of directors at the multicultural, multigenerational church he helped found in 2018. The church’s motto is “make love known.”

The company would like to send out a huge thank you to Robertson for all of his hard work and dedication throughout the years.

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Lucien Provost

Lucien Provost

Lucien Provost

Meet Lucien Provost!

Provost is the parts operations manager at the Hugg & Hall branch in Broussard, La., and has been with the company for more than 22 years. In this role, he handles day-to-day parts operations, controls inventory, manages the parts team and much more.

Provost is a native of Lafayette, La., and, before onboarding with Hugg & Hall, worked at both Deep South Equipment and Briggs Equipment. Before joining the parts team in Broussard, Provost worked at the Little Rock, Ark., branch as part of the service team for about 16 years. Recently, Provost spoke on his favorite things about working at Hugg & Hall.

“I enjoy working with the parts group here and handling the day-to-day activities,” said Provost. “When I worked at the Little Rock branch the holiday get togethers were a lot of fun. Eating together, the cakewalk and the gift exchange. It really gave it that small company feel.”

Provost emphasized that he enjoys being a part of the Hugg & Hall team.

“I strive to get the job done right the first time and keeping our customers happy,” said Provost, speaking about the things he’s professionally passionate. “A neat and organized workspace and warehouse.”

Provost is married and has one preteen stepson and one son (22) in college. The family also has three dogs and a school of fish. In his free time, he loves kayaking, camping, grilling out, the local gun range and spending time with his family.

People may be surprised to know that, years ago, he worked with his father on the filming of the hunting, fishing and guide television program, “Provost Adventures.”

The company would like to send out a huge thank you to Provost for all of his hard work and dedication throughout the years.


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

 

Employee Spotlight: Katie Hicks

Katie Hicks

Meet Katie Hicks!

Hicks has been working at Hugg & Hall for more than 20 years. She started her career with the company as a parts salesperson and currently works as a field service coordinator at the Little Rock, Ark., branch. In this role she handles the coordination of field service repairs which may include: receiving customer calls, dispatching technicians to work sites, opening work-orders, keying time logs and ensuring all I’s are dotted and T’s are crossed before billing work-orders.

“I get paid to tell men where to go,” said Hicks with levity. “I basically take care of any needs that the technicians have. I am also the person who would take care of the service calls for customers who call with units that are in need of repair. Key the technicians’ times, daily. Proof all work-orders before moving them to the appropriate category to be closed or filed. There are almost too many duties to name them all.”

“Having the ability to cut up with my fellow coworkers every now and then,” said Hicks when asked about her favorite aspect of the job.

Hicks recently spoke on some of her favorite experiences at Hugg & Hall throughout her time working for the company.

“Being at Hugg & Hall as long as I have, I have seen some coworkers come and go,” said Hicks. “I had a few that are no longer with us that I guess you could say livened up the atmosphere. I have two in particular that I owe the honor. One was Bill Betts. He is the reason that I am employed here at Hugg & Hall. The other, Jim Painter, taught me everything I know and some things that I did not need to know.”

Hicks has a wonderful husband of more than 13 years, two daughters (28 and 10) and a son (27). She also has a 16-year-old granddaughter, a 15-year-old grandson and a brand new, infant granddaughter (“the love of my life”).

“If I did not have a 10-year-old, my hobbies would be boating and camping,” said Hicks. “But as it stands right now, my hobbies are her hobbies. These hobbies are softball, everyday, softball, with a little volleyball thrown in there from time-to-time.”

The company would like to send out a huge thank you to Hicks for all of her hard work and dedication throughout the years!

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Marco Washington

Marco Washington

Marco Washington

Meet Marco Washington!

Washington works in the parts team at the Hugg Hall branch in Texarkana, Ark. He has been with the company for about one year and three months and, in his role in parts shipping and receiving, he manages the constant in and outgoing parts process.

Washington recently said that his favorite thing about working at Hugg & Hall is the opportunity to work for a great company with good people.

“My favorite memory so far at Hugg & Hall has been getting to know my coworkers,” said Washington.

He is the father of four children and, in his spare time, loves to watch and cheer on the LSU Tigers. Washington is a newlywed, having recently married (only four months ago).

The company would like to thank Washington for his hard work and dedication and congratulates him on his recent nuptials! Hugg & Hall wishes him and his wife a wonderful life together!


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Stacey Hain

Stacey Hain

Stacey Hain

Meet Stacey Hain!

Hain onboarded with Hugg & Hall around seven months ago after working extensively with Taylor Power Systems (Hugg & Hall is proudly a part of the Taylor Power Systems Dealer Network). In her role in utility service sales, she assists customers with their power generation, power distribution, climate control and air compressor needs.

Hain recently spoke about her career and said that selling generators is the most interesting and unusual job she’s ever had. She also noted that she considers frequent and honest communication to be the most important thing in maintaining both internal and customer relationships.

“The people,” said Hain when asked what she enjoys most about working at Hugg & Hall. “Everyone works hard and still maintains a sense of humor.”

Hain describes herself as determined, resourceful and loyal.

She is a North Little Rock native and said that if she could meet anyone (dead or alive), she’d choose President Donald Trump. Her dream vacation destination is anywhere near saltwater, she loves Mexican food and some people may be surprised to know that she’s a pretty good poker player.

The company would like to officially welcome Hain to the Hugg & Hall team and thanks her for all of her hard work and commitment!

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.