Tag Archives: Employee Spotlights

Employee Spotlight: Rhonda Griffith

Meet Rhonda Griffith!  Rhonda has been with Hugg & Hall for 20 years and works as our Accounts Payable Manager at the company’s corporate location in Little Rock, AR. 

Griffith is originally from Carlisle, AR and currently resides there, but spent most of her life in Hazen, AR.  Griffith is happily married to her high school sweet heart, Marty and they will celebrate 36 years in May. They have two children. Their daughter Ashley and son-in-law Kyler live in Cabot, AR where Ashley is a family nurse practitioner.  Their son, Martin and daughter-in-law Courtney live in Little Rock, AR but travel a lot since Martin is a welder and inspector for 798 pipe liners. In December, Martin and Courtney welcomed Griffith’s first grandchild, Katelynn. Griffith stated “we are so excited to be Gigi and Pop!”.

Griffith enjoys spending time with family, being outdoors, and has a “green thumb”. She loves planting and watching her flowers grow. In the summer, you can “find me relaxing by the pool,” said Griffith. Something you might be surprised to learn about Griffith is she was crowned Rodeo Queen and spent most of her childhood on a horse and traveling to horse shows and rodeos.

Griffith says a typical workday is “Crazy – but I love it – lots of invoices, interruptions, and lots of money being spent”. Her daily job duties include managing a “great group of employees, along with vendor invoices and check disbursements, all the while maintaining a strict schedule to keep us on good terms with vendors”. Each month includes 8000+ invoices to process for payment, fuel cards for over 350 company vehicles and corporate credit cards to maintain. All this keeps Griffith and her team very busy. “I love what I do, but it’s not just the job, it’s the people…I love my Hugg & Hall family!” Griffith stated.

We are thankful for Griffith’s years of dedicated and loyal service.

 

 

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Employee Excellence: Brandon Brantley

“There are employees that work hard daily who may not get an “atta-boy”, “great job” or an “I appreciate you”. I wanted to make sure Brandon Brantley knew we appreciated him and that he did a great job.” – Justin Hines, Nexans AmerCable

Hugg & Hall Equipment Company has a quality standard that is beyond many other companies; Brandon Brantley has gone above the standard of excellence to best serve clients in our El Dorado, AR location.

Brantley works as a delivery driver for Hugg & Hall and started with the company a month ago. He conducts day runs between Hugg & Hall locations, as well as deliveries to customers. In his short time with the company, he has made a significant impact in the delivery division. Brandon said that his favorite thing about being a driver for Hugg & Hall is, “interacting with the customers.”

Brandon’s hometown is Farmerville, Louisiana where he currently resides with his wife Nikki. He has his hands full with a son, Logan, daughters Macayla and Karlee, and a granddaughter Paisley-Brooke. He enjoys spending time with his family and has a passion for horses & equipment. You may also be surprised to know that he is afraid of heights.

In his first few weeks, Brandon has noted that every day is memorable. If he weren’t currently working for Hugg & Hall, Brantley mentioned he would like to operate equipment. He thinks it is important for others in the profession to, “Never take safety for granted.”

Hugg & Hall would like to thank Brandon Brantley for his hard work; welcome to the team Brandon!

 

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Donald Strassle Retires After 31 Years of Dedicated Service

 

After 31 years of dedicated service to Hugg & Hall Equipment Company (Hugg & Hall), Donald Strassle, Heavy Equipment Road Technician at the Little Rock, Ark. branch, has officially retired.

While employed as a technician at Hugg & Hall, Donald repaired and took care of heavy equipment. He is very experienced in Detroit engine repairs, and enjoys repairing Euclid trucks. As his career progressed, Donald became very skilled at repairing Volvo and Bobcat equipment.  

John McKenzie, Service Manager at the Hugg & Hall Little Rock branch, attested to Strassle’s character and hard work.

“When we hired new employees I would always tell them, when Donald starts talking about his cows (yes Donald raised cows as a hobby) make sure you pay attention because he is not talking about his cows he is talking about the “job”.  Donald had a way to have a story attached to his “cows” that related to every repair job, he was funny like that.” 

John McKenzie also spoke about how Strassle’s colleagues will not only miss his many contributions to the company but will mostly miss his fun spirit.

“Over the years we all learned something from Donald. Donald was one of the first technicians that I worked with and he had a way to “break in”  new employees. When I started, I was brand new to Hugg & Hall and heavy equipment repair. He put me in a hole in this very large loader and dropped oil on me all day just to show me how dirty the job could be—he laughed about this to the day he retired, which I did too!  Donald will be missed and we will talk about the stories and experiences we shared with him during his time at Hugg & Hall Equipment.”

The entire Hugg & Hall team would like to thank Strassle for his hard work, dedication and contributions throughout his time with the company and wishes him the very best of retirement!

 

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Danny Harvey Receives Joseph M. Kaplan Safe Driver of the Year Award

Danny Harvey, accepting the Joseph M. Kaplan Safe Driver of the Year Award

Congratulations Danny!

Danny Harvey, a night delivery driver at Hugg & Hall Equipment Company (Hugg & Hall), recently achieved a major milestone in his career: one million accident-free miles driven. But his achievements didn’t stop there, he was then nominated by Hugg & Hall and won an award for Safe Driver of the Year through the National Safety Council.

The company would like to send out a huge thank you to Danny for excelling in his position, and for his commitment to safe driving! We are lucky to have you!

If you’re interested in learning more about Danny and his accomplishments , see our blog Danny Harvey Achieves One Million Accident-Free Miles.

 

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Hugg & Hall Equipment Company offers a large variety of equipment brands, for purchase and rent, including: Taylor, Toyota, Bobcat, Crown, Doosan and more. The company offers forklifts, loaders, scissor lifts, boom lifts, compressors, material handling equipment, heavy equipment and more. Whether you’re in need of equipment sales, parts, service or rental: Hugg & Hall has you covered.

Employee Spotlight: Spencer Hale

Say hello to Spencer Hale!

Spencer works as the Utility Services Divisional Manager for Hugg & Hall and has been with the company for 10 years! In his position as Utility Services Divisional Manager he plays a key role in being reactive when customers are presented with unexpected downtime caused by utility issues. In addition to his duties onshore, Spencer works with operations in the gulf to assure they receive adequate utility services that will withstand the harsh sea spray.

There is a great passion behind Spencer’s work, he takes pride in getting customers out of a bind and creating excelled customer satisfaction. When speaking with him he said, “It’s great when you can turn potential customers into great personal relationships!”

Spencer’s hometown and current residence is Springdale, AR, but he has lived in several states due to his previous 15-year employment with Walmart as a Project Manager.  Spencer’s current role, at Hugg & Hall, can change day to day, “Each day is different,” he said, “You never know what the day will bring.   You can try and plan your day out and inevitably, it will change.” In his world it is important to understand the difference in maintaining units that are both on and off-shore to keep customers happy.

At home Spencer has his hands full with 2 sons, Bryar & Ledger. He enjoys camping, hunting & fishing, but spends much of his time cycling in Northwest Arkansas; whether road, gravel or mountain biking. When asked, Spencer said that cycling is what, “tends to keep him sane.”

In his years at Hugg & Hall, there have been many great memories made, but what Spencer has enjoyed most is the team being presented with Allied Member of the Year 2019 and the company’s tenure, “I love that this company has longevity.  It is very common to see people that have been here 20, 25, 30 years.”

Spencer is grateful for the accessibility to listen, speak to & take suggestions from a VP or owner at any time. Hugg & Hall would like to send out a huge thank you to Spencer Hale for his hard work and dedication throughout his 10 years of service.

 

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Ricky Nelson

Three cheers to 35 years!

Meet Ricky Nelson! Nelson is a Shop Service Technician in our Springdale, Arkansas location and is celebrating 35 years with Hugg & Hall.

Nelson is a local and grew up in Lowell and attended VoTech before starting his career with Hugg & Hall; he continues to live in the area with his wife and stepdaughter. Ricky enjoys the role he plays as a Shop Service Technician, as it includes something different to work on each day.

When asked, Nelson said his favorite thing about working for Hugg & Hall is the good people and the friends he has made throughout his years at the company. The friends Ricky has made here have lead to many great memories, like racing dirt track with Frank Reeves and Roy Clark. In his free time Nelson enjoys spending time with his wife while riding his motorcycle, camping, fishing and going to flea markets & auctions.

Nelson’s passions include keeping his yard maintained like a golf course, spending time with his wife & working for Hugg & Hall. Ricky thinks his coworkers may be surprised that years ago he was on a Hugg & Hall bowling league that placed second for the season!

Ricky has enjoyed his years of service at Hugg & Hall and said that he would, “like to work at Hugg & Hall 50 years,” before he retires. When asked if there was anything he would like to leave us with, Ricky reminded us that you can never have too many tools.

The company sends a huge thank you to Ricky Nelson for his hard work and years of dedication and service over the last 35 years.

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Brian Robinson

Meet Brian Robinson! Robinson works as a Regional Rental Sales Manager in northwest Arkansas and has been with Hugg & Hall for more than 15 years. Robinson is originally from Harrison, Ark., but has lived throughout central and northwest Arkansas and now resides in Fayetteville. In his role as a Regional Rental Sales Manager he plays an integral role in developing customer relationships, coaching rental team members on how to be successful and much more. 

Robinson worked in material handling sales at Allied Products before joining Hugg Hall as an Outside Rental Salesperson. He recently spoke on the many hats one must wear when working in the equipment rental sales business. 

There is not a typical day in equipment rental land,” said Robinson. “When you are in the business of selling time on equipment in day, week, month and year blocks, time evaporates very quickly. Its multi-tasking and juggling while most importantly seeing that our customer service level stays at an all-time high and our customers keep coming back while we continue to find, grow and cultivate new ones.”

Robinson expanded on how, in his position as a Regional Rental Sales Manager, it is especially important to operate with a customer-focused attitude and to continually seek out methods of better serving Hugg & Hall customers. 

“Seeing that our rental sales managers, and rentals sales teams are in the trenches touching as many customers and potential customers as possible and building relationships, while also closely watching rental equipment inventory levels and seeing that our equipment gets on rent and stays on rent in all markets across Arkansas,” said Robinson. “It’s an ultra fast-paced segment of our business and I love it. The busier the better.” 

When asked, Robinson said that his favorite memory at Hugg & Hall is a time when he was able to successfully build and maintain relationships with new customers. 

Favorite memory was my first big job that I truly owned,” said Robinson. “I had rented equipment to every contractor on the job at the Lowe’s store in Van Buren. I developed strong relationships with customers that I still have today.” 

Robinson enjoys spending time with his family and said that the older he gets the more he appreciates family. He is married and has four children. 

“Amanda is an oncology nurse (don’t know how she does it, huge heart), 19 year-old twin sons Will and Wyatt are sophomores currently attending the University of Arkansas (where most of my money goes), 15 year-old stepdaughter Cierra (whew, girls, I still have a lot to learn about daughters but she’s a real dandy and keeps me laughing), last but not least an 11 year-old (red-headed) stepson Evan who is an ambassador to Arkansas Children’s Hospital and one of the 10 kid ambassadors to Children’s Miracle Network nationwide… not to mention one of the coolest kids you’ll ever meet,” described Robinson. 

When he’s not working, he enjoys spending time outdoors, on the river and back roads. 

“One can find me in my vintage canoe casting a Ned-rig on the Kings River,” said Robinson. “Or catch me cruising dirt roads in the upper Buffalo River area on my dual sport motorcycle. I have learned that you have to check out mentally/physically and have some me-time to recharge the batteries.”

He said that coworkers might be surprised to know that he plays guitar and drums and in high school wanted to be a rock star (yes, he did have a mullet). 

The company would like to send out a huge thank you to Robinson for all of his hard work and dedication throughout the years!

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Melinda Speer

Employee Spotlight: Melinda Speer

Melinda Speer

Meet Melinda Speer! Speer has been with Hugg & Hall for more than 23 years and works as a Fleet Maintenance Coordinator at the company’s Little Rock, Ark., location. She is absolutely essential to the process of ensuring that rental equipment is maintained and ready-for-operation before machines are delivered to job sites. 

“Demanding and challenging,” said Speer, when asked to describe her job at Hugg & Hall. “My main job duty is to keep the rental equipment ready to rent by working with the service department to ensure a quick and cost-effective repair.”

Speer said that the things that have motivated her to stay at the company for so long are the relationships she’s made throughout her time, an allegiance to the organization and an affection for what she does. 

“Over the past 23 years I have built a lot of good relationships and made some really good friends,” said Speer. “There are two things that have kept me at Hugg & Hall: loyalty and I love what I do.” 

Speer is a native of Paragould, Ark., but has lived in Little Rock for more than 30 years. She is married to her husband of 25 years, Doug, and has one daughter and two granddaughters. Outside of work, she enjoys going to the gym and spending time at the lake. 

When asked, Speer said that her coworkers might be surprised to know that she can barefoot waterski and was a competitive bodybuilder for five years.

The company would like to send out a huge thank you to Speer for all of her hard work and dedication throughout the years!

Subscribe to our email list for update on new blogs, promotions & more!

Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Employee Spotlight: Cleopatra Williams

Cleopatra Williams

Cleopatra Williams

Meet Cleopatra Williams! Williams works as a Field Service Coordinator at the company’s Jonesboro, Ark., location. Her role in field service contributes to the success of the service team (of course) but also contributes to the success of parts operations and other company goals. 

“A day for me for me at Hugg & Hall is a day of hustle and bustle,” said Williams. “There is never a dull moment and always something to do. Whether it is providing support to our technicians or to other departments. I enjoy putting a smile on the face of our customers.”

When asked, Williams noted the great relationships she maintains with coworkers as the highlight of working at Hugg & Hall. 

“My co-workers are my favorite thing about working for Hugg & Hall,” said Williams. “They are definitely my family. I know that someone at Hugg & Hall will put a smile on my face. My co-workers have been extremely helpful to me and they make coming to work worth it. That of course does not include the numerous pranks that have been played on me, i.e., taping my desk drawers shut or covering the bottom of my mouse with tape.”

Williams was born in Newport, Ark., but moved to North Carolina at the age of seven and didn’t move back to northeast Arkansas until the age of 32. She currently resides in Jonesboro with her five-year-old daughter, Amera, who she says “makes life worth it each day.” Family is very important to Williams and she visits her mother in Atlanta every other month. 

“I would like to be completely lazy outside of Hugg & Hall, but that can’t work,” said Williams. “I love spending time with my daughter. Making her happy is at the very top of my list.”

However when she does get some free time, Williams loves to read and enjoys new experiences. 

“One of my favorite hobbies is reading,” said Williams. “I can block the entire world out by getting cozy on my couch with a great read. I don’t really have a crazy skill, but I am open to trying almost anything once. No snakes or heights.” 

Williams said that one thing her coworkers might be surprised to know is that she is a very tenderhearted person and her eyes might get a little watery when watching some of the more touching movies or commercials. 

“I cry at the drop of a dime,” said Williams. “The commercials with the mistreated animals, Titanic or any other movie where a main character dies and news stories will bring on the tears for me. I am a mushy person and I conceal that from those around me.” 

The company would like to send out a huge thank you to Williams for all of her hard work and dedication!

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Product Support Team Gathers for Unprecedented Meeting in Little Rock

The Hugg & Hall Equipment Company (Hugg & Hall) Product Support Team gathered for a meeting like no other. For the first time (in anyone’s memory) all parts and service managers, as well as all product support sales representatives (PSSRs), gathered together to build comradery and talk about upcoming changes in the coming year. This unprecedented meeting took place in downtown Little Rock, Ark., from May 14 to May 15 at the DoubleTree Hotel and the Robinson Center.

Vice President of Parts and Service Operations, Chris Shields, set the tone for the next two days by offering definitions of comradery and what it means to be a team player in a company of this magnitude. Shields also spoke on the game plan for the meeting, noting that the first day would be difficult because he was going to be talking about the various struggles the departments face internally. He said that he hoped by the end of it all each department would have a better sense of what it means to be a team.

“One objective, one team,” said Shields. “Relentless passion to be the best provider of services that deliver maximum equipment up time to our customers.”

Before diving into the struggles of the Product Support Team, Shield’s spoke on the team’s achievements from the previous year. The Product Support Team had a record-breaking year, they contributed about 45% of the company’s total gross profit. With technicians bringing in 72% of total revenue deriving from product support operations.

“We are in a great place as a company, not only to provide quality service to our customers but to provide quality service and training to attract and retain skilled technicians,” said Shields on the importance of the role technicians serve. “Saying things like ‘they could’ve done better’ or ‘they should’ve tried harder,’ is unacceptable. The value of our techs can’t be understated.”

Larry Denson, Parts Operations Manager at the Hugg & Hall Oklahoma City branch, was surprised by the impact technicians play in the overall success of the company.

“To see the average number in dollars of their (technicians’) contributions to the company’s gross profit and the bottom line was eye-opening, to say the least,” said Denson. “I think if more of the employees understood this it could and should help to eliminate some of those negative views technicians are saddled with.”

Shields was also proud to announce that the team is currently doing business with 55 Fortune 500 companies and 17 Fortune 1000 companies, a large majority of which are located, or have a substantial presence, in Arkansas.

“You should be very proud to do what you do and you should be very proud to do what you do with this company,” said Shields.

When it came time to address the struggles and hardships that the Product Support Team has been facing internally, Shields addressed it head-on, owning up to his part of the problem.

“I receive that, I own that, I believe in that,” said Shields.

The room grew quiet as everyone seemingly began to realize that the problems and issues they were having with specific departments were universal.

“The great thing about old walls is they can be removed,” said James Burgess, Product Support Sales Representative at the Hugg & Hall Fort Smith branch. “Our culture is changing with the business landscape, we are proving to be progressive and self-reflecting. I’m excited to be a part of the Product Support Team and look forward to the great things ahead.”

After the meeting, everyone gathered at the Flying Saucer, a local restaurant near the River Market, for dinner. This was also a great time for everyone to decompress and enjoy meeting people from other branches.

“It is always a neat experience when you get to put a face with a name,” said Denson “You hear these names of your counterparts that are in the same position as those you work with at your branch and then you finally get to meet them.”

The next morning, everyone gathered for the second half of the meeting. Shield’s kicked off the meeting by introducing structural changes within the Product Support Team’s leadership. After the new introductions were made, Mitch Perry, Regional Vice President of Product Support for the southern region, and Mark McLarty, Regional Vice President of Product Support for the northern region, conducted break off meetings with their respective colleagues to answer any questions and set the tone for future meetings.

“This isn’t going to change today, we aren’t going to be all huggy dovey as soon as we leave here, but you’ve got my trust and I hope I’ve got yours,” said McLarty to his group.

“We have the resources and people to do something incredible,” said Perry.

After a short break, everyone gathered to conclude the meeting. The meeting ended with small presentations from Lucas Hall, Product Support Software/Data Developer/Business Analyst, Tracey Gibbs, Corporate Parts Manager and Tom Mitchell, Product Support Manager at the Hugg & Hall Springdale branch. Each presented on new initiatives to minimize downtime and maximize productivity. Each of these initiatives will be detailed in future blog posts.

“This unprecedented meeting provided a unique opportunity to share real-world experiences that may be brought to bear for the benefit of our customers both external and internal; time well spent,” said Mitchell.


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.