Tag Archives: Service

Employee Spotlight: Treanaka Darensburg

Meet Treanaka Darensburg! 

Treanaka Darensburg is a Field Service Coordinator in our New Orleans/Destrehan service department and we love having her on our team. We enjoyed asking Treanaka a few questions and learning about what she likes to do away from work. 

Where were you born and raised? Where do you live now?

I was born in what is called the Westbank- Avondale, Marrero, Harvey and Gretna, Louisiana. I currently live in Reserve, LA, outside of New Orleans.

How long have you been with Hugg & Hall? 

I have been with Hugg & Hall since October 2019. I started in Accounts Payable/Receivable with Scott Equipment 15 years ago. When an Office Manager position became available on the Toyota Material Handling side I jumped at the opportunity. Once Hugg & Hall and Scott Equipment traded product lines, I became a Field Service Coordinator for Hugg & Hall. I have been in this position for the last two years.

What does a day in the life of a Field Service Coordinator look like?

I start the morning off dispatching our technicians. I then work on opening and preparing work orders for closing and sending out to customers. I also work on Parts Cart Requests and Recommended Repair forms. My day also involves sending out quotes and handling customer calls and emails. Oh, and lets not forget about doing invoices and receivers for Bill Pay. Just to name a few! 🙂 

The best part, or your favorite thing, about working for Hugg & Hall?

The people I work with.

What do you like to do in your free time?

I like to relax and travel in my free time.

What is an interesting or random fact people may not know about you?

I used to sing in the church choir. I can’t sing at all but I loved it!

Tell us your favorite quote and what it means to you.

“No One Owes You Anything”. People tend to think that others owe you something. I feel that anything you do should be done from your heart. Everything you get, you should work for and earn. So instead of feeling owed, you would feel satisfied and content knowing what you accomplished.

To get to know some of our other coworkers, visit our past employee spotlights

May Employee Spotlight: Mark Riendeau

Meet Mark Riendeau!

Mark is a Rental Sales Manager stationed at our El Dorado, Arkansas location! Mark works with the Rental Team to deliver top-quality equipment to our customers while providing around-the-clock support on all rental reservationsAlthough he is new to the Hugg & Hall team he has already made a huge impact on rental sales, specifically in our North Louisiana region! Rental Managers like Mark are always meeting new customers, Mark expressed “interacting with different people from different backgrounds is my favorite thing about my job. Everyone has a story, I love hearing new & interesting ones!”  

Mark was born and raised in San Diego, California but is proud call Alexandria, Louisiana his home that he shares with his wife Emily and six-month-old daughter Mailey! Mark is a huge baseball fan and quite the athlete himself; Many do not know that he played College Baseball at Louisiana College in Pineville! Although he has a long sports background, he mentions, “If I could learn anything in life it would be how to hit a golf ball straight!” 😂 

Hugg & Hall appreciates the work Mark Riendeau has contributed in his short time here and hopes both customers and employees alike help us give him a warm welcome aboard! 

To start your own Hugg & Hall Story, visit our hiring website.

Employee Spotlight: Rezin Zook

Say ‘hello’ to Rezin Zook!

Rezin is a Product Support Sales Representative (PSSR) at Hugg & Hall’s Oklahoma City branch and has been with the company for 3 years. In a days’ time you can catch Rezin selling parts, service, and maintenance packages to customers in a large portion of Oklahoma. In his own words, “A large part of the job is keeping customers pleased with our service and making sure they feel as though they are receiving quality parts and service for their equipment;” says Rezin, “The customers perception is our reality.”

His ultimate goal, with every customer interaction, is to have the customer feel that they can honestly depend on him to be their problem solver. “I want to be their first call when an equipment issue occurs.” Rezin’s PSSR title does grant him some flexibility, which he enjoys since he manages customers near and far, which requires regular travel to customer locations.

Prior to working for Hugg & Hall, Rezin held other sales roles and attended Emporia State University in Emporia, Kansas. While attending university, he studied for and received his bachelor’s degree in marketing from the ESU School of Business.

Although Rezin now lives in Edmond, he is originally from Larned, Kansas. In his free time he enjoys CrossFit, and FUN FACT  he can handstand walk! Rezin also mentioned that something people may not know about him, is that he learned to sew at a young age, and has made his own hunting vests, thanks to his mothers’ career as the Home Economics Teacher in his hometown.

Hugg & Hall would like to say a huge ‘thank you’ to Rezin Zook for his continued commitment to the team. You are an essential part to our team, we are lucky to have you! To start your own Hugg & Hall Story, visit our hiring website.

2020 Taylor Dealer Sales Award

Over the past 12 years, Hugg & Hall has been a dealer of Taylor Machine Works equipment, parts, and service. For the year 2020, Taylor Machine Works and Sudden Service, Inc. recognized achievements of their top dealers.

Dan Sills from Hugg & Hall Equipment accepting Sudden Service’s Top Dealer award for 2020.              From Left to Right: Larry Addkison, Dan Sills, Lex Taylor, Glenn Rhodes

It was an odd year that tested everyone beyond measure, but it also showed us how dedicated our dealers are to the Taylor Brand. We are proud of the partnerships we have build with each Taylor dealer. Read full article by Taylor

In regard to the accomplishments, Director of Sales, Hal Nowell said, “I sincerely appreciate the commitment you have shown to the Taylor brand. Your outstanding sales performance during a most unusual year of business shows how strongly you believe in the Taylor products as being the best in the industry.”

Hugg & Hall thanks Taylor Machine Works for the opportunity to have been the Top Dealer for both the Taylor brand and Sudden Service, Inc. in 2020. Our partnership is most appreciated and valued. The year 2020 marks 7 consecutive years as the Sudden Service, Inc. Top Dealer and the 5th consecutive year as the Top Dealer for Taylor Machine Works Sales. These accomplishments would not be possible without our dedicated team of equipment, parts, sales and product support representatives – Thank you for your hard work and dedication.

Skyjack Lift 3219 | Common Errors & Quick Fixes

In this video our Rental Equipment Shop Technician, Nick Chaney addresses some common errors & quick fixes you might encounter when working with our 3219 Skyjack lift! If you’re still experiencing technical issues please contact our service department, we would be happy to assist you!

 

TRANSCRIPTION

Hey, I’m Nick Chaney with Hugg & Hall Equipment out of Springdale, Arkansas. Today I’m going to go over common errors, common problems on a 3219 Skyjack Scissor Lift.

First off, we’re going to start with no power, if you get to the machine and it’s not coming on or anything – you’ve got two E-stops, one in the platform and one in the base. You want to turn it on, but you want to have both on at the same time. Make sure your key switch is in the right position, and also, you’ve got a battery safety switch you want to make sure that is on also.

That pretty much solves your power issues, you’ll have a red light right here that tells you that it’s on. You can kind of function test it, make sure it works. With that, now sometimes you get a common problem where it wont lift, you can hear it trying to lift but it doesn’t lift. Sometimes it’s the value right here, the safety valve, but it will get opened up, and it will cause the lift not to go up.

Also, if it’s not driving, you’ve got a switch right here that if it gets opened up it won’t drive. So, you want to close those up, and normally that will solve your problem. Also another problem is you’ve got this connector hook right here, if you’re in rain, if you’re in water; any kind of precipitation, sometimes water will get in there – you just want to unplug it kind of rinse it, blow it out, and plug it back in and sometimes that will solve your issue right there.

Those are pretty much the basics, problems, common calls we get for units out on the jobsite. So, if there is anything else, if you are still having problems, go ahead and give your local Hugg & Hall a call, and we can get someone out, or we can get it picked up and brought to our shop and get it fixed.  

Hugg & Hall Tech Completely Refurbishes Taylor TXH350 Forklift

Jace Ewing, a shop service technician at Hugg & Hall- Fort Smith, recently completed a total refurbish of a Taylor Machine Works TXH350. 

“I’ve been with the company for about two-and-a-half years,” said Ewing. “I’ve started refurbishing forklifts and I’ve been working on this one since November. When it came in, it was in really rough shape. The customer decided it would be better to refurbish this than to buy one with Tier 4. I think that’s a smart move.” 

Jace Ewing Refurbishes Taylor Forklift

Jace Ewing Refurbishes Taylor Forklift

Ewing spent 497 hours refurbishing the machine, from start-to-finish, beginning on November 28, 2018 and completing on March 15. 

The project consisted of the complete overhaul of the cab, mast, steer axle, drive axle, brakes and more. The refurbishment included the installation of a new engine, transmission, drive shaft, hydraulic hoses, electrical harnesses, cylinders, lights HVAC components, decals, driver seat, tires, backup cameras and batteries. 

Hugg & Hall would like to thank Ewing for his hard work on this project and others. 

Jace Ewing Refurbishes Taylor Forklift  Jace Ewing Refurbishes Taylor Forklift  

Jace Ewing Refurbishes Taylor Forklift

Jace Ewing Refurbishes Taylor Forklift Jace Ewing Refurbishes Taylor Forklift

Jace Ewing Refurbishes Taylor Forklift

The final product

Definition Recognition: Service Terms

Definition Recognition Part Three: Service Terms

Every industry houses familiar terms and idioms and the construction and industrial equipment industry is no different. So, we’ve created the Definition Recognition series to help those less familiar navigate industry terms/phrases, with the purpose to educate and facilitate informed decisions. In part three of Definition Recognition, we cover some of the most common service-related terms in the industry.

Field service– service in the field. Field service technician jobs may include responsibilities that entail providing services and customer support through dispatched visits. Field service technicians regularly handle any installation, repair and maintenance tasks required by customers. Bottom line, field service technicians are dispatched to customer locations to diagnose issues, determine proper solutions and (often) fulfill any necessary repairs.

Preventative maintenance (PM)– preventative maintenance refers to precautionary work performed on equipment with the express purpose of limiting the possibility of unexpected failure. Equipment owners can schedule planned preventative maintenance visits to keep their equipment running optimally.

Telematics– telematics is a relatively new technological advancement that is transforming the way fleet managers maintain their equipment. Telematics has streamlined methodologies from equipment maintenance, reporting, safety/training procedures to operations and more. Telematics combines telecommunications with data processing, storage and retrieval systems.

ASE-certified– ASE, or Automotive Service Excellence, certification refers to technician certification through the independent organization. ASE works to improve the quality of vehicle repair and service by testing and certifying automotive professionals.

In addition to passing an ASE Certification test, technicians must have two years of on-the-job training or one year of on-the-job training and a two-year degree in automotive repair to qualify for certification. To remain ASE-certified, professionals must retest every five years.

Resident technician– the term resident technician refers to technicians who are on-call to serve the remote markets in our service regions.