THE PROBLEM SOLVING DOESN’T END AT 5:00!
Say ‘hello’ to Jon Bailey, a Product Support Sales Representative, stationed at our Texarkana branch. Jon works with the Product Support Sales Team to create seamless, stress-free transactions for our customers. Representatives like Jon are always on the run and their day rarely ends at 5:00.
Jon understands the struggles customers deal with on a daily basis, and his previous work at a chemical plant allow him to excel at Hugg & Hall. Additionally, growing up in Magnolia and living in Texarkana help Jon uphold the values and expectations of local industry.
When Jon is not working, he enjoys fishing, hunting, and hanging out with his friends and family; wife Kimberly, and two children Dylan and Presley. Recently he has even taken up leather tooling, which he believes is a lost art – and wanted to make himself familiar with the process. Jon also loves music and songwriters, when asked what is something people may be surprised to know about you, Jon said, “I like learning about the story behind the songs. Nashville, TN is my Disney World.”
Dealing with customers and helping make their jobs easier is Jon’s favorite thing about working for Hugg & Hall. He loves to get to know the customers and to know more about what is going on in their lives. He always makes sure his clients know Hugg & Hall is a family owned business and that our owners are very much involved – and that we are willing to go the extra mile for all our customers.
After each interaction, Jon wants each customer to feel like it was a visit from a friend and to be able to see how much he truly loves his job, while assisting with product support. To Jon, “No is not an answer, we can make it happen!”
Hugg & Hall appreciates the work Jon Bailey does as a Product Support Sales Representative and thanks him for his service and dedication, while upholding the values of the company.
Richard Magness, Field Service Manager.
Meet Richard Magness!
Richard Magness has been in the service industry for more than 17 years. He began his career as a road technician. Eventually, he moved to Shop Foreperson and recently switched positions to Field Service Manager at the company’s El Dorado, AR location. Richard ensures his team is on top of their daily duties and keeps paperwork caught up throughout the day. He also helps keep the quotes, parts, and jobs on course.
His favorite part about his job is the satisfaction of fixing broken equipment. He also loves working with such a great group of people. “My most memorable moment with the company is when, after annoying Mark Gibbs to hire me—an inexperienced mechanic—he gave me a chance to become a part of the Hugg & Hall family. I’m not sure if he had confidence that I could do the job or just got tired of me asking!”
Richard is a Willisville, Arkansas native, where he lives with his wife of almost 40 years. They have two daughters and five grandchildren. In his free time, Richard enjoys going to dirt track races, playing with his puppy and spending time with his family.
Stephen Dunn, Service Manager at the Hugg & Hall El Dorado branch, recently spoke on the positive impact Richard Magness has made on the service department. “Richard has completely turned the El Dorado shop into a well-organized and profitable part of our location. He has committed to bringing our service department to a new level in team work and customer service. The shop techs will be sad to see Richard go, but every technician in El Dorado and Texarkana is excited about this next stage of his career.“
Thank you, Richard, for your hard work and dedication throughout the years!
Update: Richard Magness retired from Hugg & Hall after many years of service. Thank you for your commitment to Hugg & Hall and congratulations on your retirement!
Editor’s Note: This post was originally published in October 2019. We updated it for freshness, accuracy, and comprehensiveness in February 2023.