Tag Archives: Construction Equipment

Product Support Team Gathers for Unprecedented Meeting in Little Rock

The Hugg & Hall Equipment Company (Hugg & Hall) Product Support Team gathered for a meeting like no other. For the first time (in anyone’s memory) all parts and service managers, as well as all product support sales representatives (PSSRs), gathered together to build comradery and talk about upcoming changes in the coming year. This unprecedented meeting took place in downtown Little Rock, Ark., from May 14 to May 15 at the DoubleTree Hotel and the Robinson Center.

Vice President of Parts and Service Operations, Chris Shields, set the tone for the next two days by offering definitions of comradery and what it means to be a team player in a company of this magnitude. Shields also spoke on the game plan for the meeting, noting that the first day would be difficult because he was going to be talking about the various struggles the departments face internally. He said that he hoped by the end of it all each department would have a better sense of what it means to be a team.

“One objective, one team,” said Shields. “Relentless passion to be the best provider of services that deliver maximum equipment up time to our customers.”

Before diving into the struggles of the Product Support Team, Shield’s spoke on the team’s achievements from the previous year. The Product Support Team had a record-breaking year, they contributed about 45% of the company’s total gross profit. With technicians bringing in 72% of total revenue deriving from product support operations.

“We are in a great place as a company, not only to provide quality service to our customers but to provide quality service and training to attract and retain skilled technicians,” said Shields on the importance of the role technicians serve. “Saying things like ‘they could’ve done better’ or ‘they should’ve tried harder,’ is unacceptable. The value of our techs can’t be understated.”

Larry Denson, Parts Operations Manager at the Hugg & Hall Oklahoma City branch, was surprised by the impact technicians play in the overall success of the company.

“To see the average number in dollars of their (technicians’) contributions to the company’s gross profit and the bottom line was eye-opening, to say the least,” said Denson. “I think if more of the employees understood this it could and should help to eliminate some of those negative views technicians are saddled with.”

Shields was also proud to announce that the team is currently doing business with 55 Fortune 500 companies and 17 Fortune 1000 companies, a large majority of which are located, or have a substantial presence, in Arkansas.

“You should be very proud to do what you do and you should be very proud to do what you do with this company,” said Shields.

When it came time to address the struggles and hardships that the Product Support Team has been facing internally, Shields addressed it head-on, owning up to his part of the problem.

“I receive that, I own that, I believe in that,” said Shields.

The room grew quiet as everyone seemingly began to realize that the problems and issues they were having with specific departments were universal.

“The great thing about old walls is they can be removed,” said James Burgess, Product Support Sales Representative at the Hugg & Hall Fort Smith branch. “Our culture is changing with the business landscape, we are proving to be progressive and self-reflecting. I’m excited to be a part of the Product Support Team and look forward to the great things ahead.”

After the meeting, everyone gathered at the Flying Saucer, a local restaurant near the River Market, for dinner. This was also a great time for everyone to decompress and enjoy meeting people from other branches.

“It is always a neat experience when you get to put a face with a name,” said Denson “You hear these names of your counterparts that are in the same position as those you work with at your branch and then you finally get to meet them.”

The next morning, everyone gathered for the second half of the meeting. Shield’s kicked off the meeting by introducing structural changes within the Product Support Team’s leadership. After the new introductions were made, Mitch Perry, Regional Vice President of Product Support for the southern region, and Mark McLarty, Regional Vice President of Product Support for the northern region, conducted break off meetings with their respective colleagues to answer any questions and set the tone for future meetings.

“This isn’t going to change today, we aren’t going to be all huggy dovey as soon as we leave here, but you’ve got my trust and I hope I’ve got yours,” said McLarty to his group.

“We have the resources and people to do something incredible,” said Perry.

After a short break, everyone gathered to conclude the meeting. The meeting ended with small presentations from Lucas Hall, Product Support Software/Data Developer/Business Analyst, Tracey Gibbs, Corporate Parts Manager and Tom Mitchell, Product Support Manager at the Hugg & Hall Springdale branch. Each presented on new initiatives to minimize downtime and maximize productivity. Each of these initiatives will be detailed in future blog posts.

“This unprecedented meeting provided a unique opportunity to share real-world experiences that may be brought to bear for the benefit of our customers both external and internal; time well spent,” said Mitchell.


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment (forklifts, pallet jacks, etc.), heavy equipment, mobile elevating work platforms (boom lifts, scissor lifts), air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading equipment brands for purchase or rental, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan, JLG and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Protecting Your Equipment From Theft

How to Protect Your Equipment From Theft

There’s no way to perfectly protect from theft, but there are some measures you can take to reduce your risk. Here are some tips for keeping your equipment protected!

Check your locks!

The obvious first step to protecting equipment is to have secure lock and fence protections in place. That being said, if these protections are not maintained that can lead to disrepair and decreased security. It’s a good idea to create the habit of checking any locks, fencing and other systems that you have in place so as to ensure their reliability and effectiveness. It’s clearly better that you identify any weaknesses before potential criminals do.

Check your cameras!

Many companies employ security systems that include surveillance cameras, while this is an effective measure of preventing and/or documenting criminal activity, it will not be successful if cameras aren’t regularly checked and properly maintained. Our second suggestion is to check your cameras often. Make sure to check that they are operating effectually, positioned at effective angles, are not recording over old footage as a default and that there’s plenty of light in the surveilled areas.

Have a secure process!

Another important step in the process of keeping your equipment safe is to always have procedures in place. If you are planning on renting your equipment then ensure that each renter is properly vetted and to always have a paper trail of identity verification and credit checks. Having a standardized way of operating, that each person in the process maintains, will discourage potential thieves and better protect your equipment. And, if your equipment is stolen anyway, you will have the resources and information necessary to better assist law enforcement with recovering your property.  

Register equipment!

It’s always a good idea to register your equipment with databases like the National Equipment Register (NER). These databases store and maintain your equipment information and VIN numbers so that when/if equipment is stolen, law enforcement can use the stored identifying characteristics to track down and, hopefully, locate stolen items. The American Rental Association (and other like organizations) have partnerships with databases that provide an extra layer of security and a contingency plan in the unfortunate event that your property is stolen.

 


Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

7 Best Safety Features to Add to Your Forklift Today

7 Best Safety Features to Add to Your Forklift Today

Orange Seat Belt Option

A great safety feature for warehouse forklifts, large plants or any company concerned with tracking operator safety or monitoring safety procedures is the optional orange seat belt addition. Forklift owners can purchase the add-on part and easily install the feature which optimizes overall jobsite safety by creating accountability. The brightly colored seat belts also provide easy visibility for safety managers concerned with monitoring seat belt use and measuring safety procedure implementation.

LED Lighting

LED lights are a great option to consider when ruminating on improved safety as it relates to forklifts and industrial equipment. LED lights can be easily installed to forklift cabs and boast longer-lasting bulbs, a low-profile and brighter projections for more well-lit workplaces.

Left/Right Rear View Mirrors

A simple way to optimize forklift safety is to add left and/or right mirrors to forklift cabs which will enable rear view visibility and could potentially result in avoided accidents.

As approximately 1 in 10 forklifts are involved in an accident each year, according to an article published on Optimum Safety Management, any opportunity to improve forklift safety deserves thoughtful consideration.

Blue/Red Light

Blue/red lights can be added to machines which light up when operators are moving forward or in reverse. There are also lights which cast illuminated shapes on the ground which alert pedestrians to machines moving in the direction of  the light/shape.

This safety feature is ideal for high-volume areas, noisy workplaces or areas which regularly see heavy pedestrian traffic.

Fire Extinguisher

Attachable fire extinguishers can be added to forklift cabs in the event of an emergency. This is a simple way to make forklift operation in your workplace safer.

Track Lighting

Adding to the red/blue light option, there are track lighting options which illuminate forklift working areas so pedestrians/other operators know the parameters to avoid. These clear demarcations increase safety and track lighting features provide an efficient way to alert other workers of unsafe work zones.  

Clear Cab

If your machine will ever be operating outside or exposed to natural elements, the clear cab option offers great protection. The clear attachable roof protects forklift cabs from precipitation and other distracting/obstructing elements. The clear cab part is a particularly great safety feature for machines which will be frequently operated outdoors. 

Read our article on how to safely operate a forklift, here

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Genie Releases New “High Float” Telescopic Boom Lifts

Genie-S-85-HF-Boom

Genie S-85 HF-Boom

Genie has introduced the release of two “high float,” ANSI-compliant boom lifts. The lifts are engineered to avoid damaging soft ground surfaces while maintaining high lift capacities. Designers created the S-80 HF and S-85 HF machines to “float” on more frangible surfaces like sand and turf. The new boom lifts protect softer surfaces during operation that could be damaged by more aggressive tread on regular rough terrain machines. Hugg & Hall Equipment Company (Hugg & Hall) continually assesses the latest industry trends and advancements. As such, the features of Genie’s new telescopic boom lifts are explored in the below sections.

Float Capabilities

The S-80 HF and S-85 HF lifts were engineered to perform heavy-lifting without creating extensive damage to more delicate surfaces. The lifts protect softer surfaces that could be damaged by the more aggressive tread on regular rough terrain tires, according to Genie. The lifts feature a virtual pivot primary boom which aligns the machine’s center of gravity for lower machine weight.

Lift Capacity

The new high-float machines feature lifting capacities of 600-lbs restricted and 1,000-lbs unrestricted. The capacities will allow lifts to carry up to three people along with any necessary tools and materials, according to an article published by Lift and Access. The capacities are comparable to other models but are notable in congruence with the minimal invasiveness on vulnerable surfaces.

Platforms

Purchasers will have the option between lift baskets featuring 6-foot platforms, with dual-entry, or 8-foot platforms, with tri-entry and side-swing gate, according to Equipment World. The side-swing gate simplifies the process of entering the basket and streamlines the loading of tools and materials.

Tires

The lifts are equipped with air-filled 41/18LL x 22.5 20 ply tires, according to Equipment World. The tires support the machines intended design for productivity on sensitive surfaces, according to Lift and Access.

Engine

Both units are available with a 74-hp diesel engine, according to Lift and Access.

Working Height

The S-80 HF delivers up to 86-feet of working height and 68’6” of outreach, according to Lift and Access. The S-85 HF provides up to 91-feet of working height and 72’6” of outreach.

Features on the new high-float models include automatic envelope control, which retracts the boom when it reaches its operating envelope, and a load-sense cell that automatically limits the operating envelope to match the load chart, according to Equipment World.

Tier 4/ANSI A92 Compliance

The diesel engine offered is Tier 4 compliant, according to Lift and Access.

Corrado Gentile, a Genie product manager, said that the new Genie HF models are based on the design and engineering of the Genie Xtra Capacity (XC) booms, complying with the overload restriction and terrain-sensing guidelines in the new ANSI A92 and CSA B354 industry standards in North America, as well as European EN280 and Australian AS 1418.10 standards, according to Lift and Access.

Smart Link

Genie also added its Smart Link control system to the booms for easier operation, according to Equipment World. Its onboard diagnostics can be displayed on a new LCD screen at the ground controls, allowing machine setup, calibration and troubleshooting on the machine, with no need for a laptop or other accessories.

Other Features

  • 4WD and positive traction drive maintains equal power to all drive wheels
  • 45% gradeability (stowed) for driving on slopes
  • 160˚ platform rotation and 360˚ continuous rotation turntable for quick, precision positioning

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, like: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on their customers, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

 

INNOVATION IN THE EQUIPMENT INDUSTRY

Innovation in the Equipment Industry

With the global construction and industrial equipment markets as competitive as ever, innovation and inventive concepts are essential. Manufacturers trending toward the cusp of innovation will realistically maintain market leadership in upcoming years, so special attention to research and development is paramount. As strategic innovation increasingly becomes a necessity, Hugg & Hall Equipment Company (Hugg & Hall) continually assesses the latest trends in marrying technological advancements with industry needs. As such, two developments in the industry are spotlighted below: Volvo Construction Equipment’s new compact electric excavator and Hitachi’s advanced oil-monitoring sensors.

Volvo Compact Electric Excavator

Volvo Construction Equipment unveiled their new compact electric excavator. Billed as the “compact excavator of the future,” the Gaiax compact excavator features innovative technology targeted to make excavation quicker, safer and more eco-friendly.

The Gaiax compact excavator boasts zero emission technology, is fitted with rechargeable batteries and can also be used while plugged into an electrical power source, according to the Volvo Equipment Company website. The electric excavator was designed with user-safety as a priority and works in harmony with nature, featuring a minimally-invasive environmental impact.

Other special characteristics of the Gaiax compact excavator include innovative safety features like an integrated first aid kit, a pedestrian warning alert system and attention-catching orange guards rails.

Remote operation through an augmented reality tablet allows the operator to use the machine at a safe distance while keeping an eye on surroundings. The main benefit of this device is that only one person is required to use the machine, the operator can dig and survey the site at the same time. Remote operation also allows the machine to be used in potentially dangerous situations while the operator maintains a safe distance, according to the Volvo Equipment Company website.

The iPad-like remote operation system is also encrypted with data regarding a city’s mapped utility networks, such as water pipes and electrical lines. This ground scanner technology allows the operator to visualize a worksite before breaking ground, and increases the efficiency at which work can be performed.

Electrically powered equipment is a fairly new concept within the industry and Volvo continues to introduce innovative concepts relating to articulated trucks, wheel loaders, excavators and more.

Hitachi Oil-Monitoring Sensors

Hitachi has released an innovative new technology as part of their remote fleet-monitoring system, according to AggNet. The article notes that the recently-released innovation recurrently extracts data from advanced sensors which monitor the quality of machine’s engine and hydraulic oil and is the first of its kind in the construction equipment sector.

The monitoring feature increases a machine’s availability and decreases maintenance requirements, which results in saved time and expenses, according to the article. The sensors transmit data to the remote fleeting-monitoring system which informs fleet managers, via text/email, when oil quality has deteriorated or has become contaminated. It enables fleet managers to promptly take necessary action to keep equipment running, optimally.

The sensors more accurately determine when new oil is necessary, as opposed to the typical scheduled maintenance system. This helps prevent downtime and ensures engines are running at their maximum capacity.

This new technology is similar to other innovative trends in the industry, like the use of telematics for equipment monitoring. Telematic technology can be used to track operator training schedules and safety goals, monitor equipment and export data for retention and metric tracing.

Hugg & Hall is dedicated to keeping customers informed and is vitalized by the continual progress and innovation represented in the industry.

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Hugg & Hall Equipment Company is a comprehensive equipment provider offering services and expertise in the rental, sales, parts and service markets. The company offers a wide variety of equipment options for rent and purchase, including: material handling equipment, heavy equipment, mobile elevating work platforms, air compressors, generators and more. Hugg & Hall Equipment Company offers industry-leading brands, including: Toyota, Bobcat, Crown, Volvo, Taylor, Doosan and others. With value-added services and a focus on customer service, Hugg & Hall Equipment Company is the one-stop shop for every construction and industrial equipment need.

Tips To Keeping Your Equipment Up & Running In The Heat

Maintaining Equipment in the Summer Months

For equipment owners/users, warmer temperatures present unique challenges which require seasonal maintenance routines. Hugg & Hall Equipment Company is dedicated to supporting their customers through the equipment renting, owning and/or maintenance process. As such, here are some tips for keeping equipment operational amid sweltering temperatures.

 

  • Check your engines!

When it’s warm outside, engines are warm, too. In warmer temps, it’s essential that engines have the correct coolant and oil levels. To prevent damage to your radiator and engine, make sure to regularly check that water, coolant and oil remain at manufacturer recommended levels.

  • Check for leaks!

Equipment should be regularly checked for leaks. Remember to regularly check for hydraulic/oil leaks around seals and bolts.  

  • Check your brakes!

It’s especially important to check your brakes in the warmer months. Brake friction is less reliable when it’s hot outside because brakes are adjusting to the additional heat. Make sure to check your brakes often… you may prevent a disaster!

  • Properly store your equipment!

It’s important to give equipment reprieve from direct sunlight. Because the heat can have negative effects on some equipment components, consider storing your equipment outside of direct sunlight or, at the very least, use tarps for sun protection.

  • Check your coolant!

It’s essential to use the correct concentration of coolant in the summer. Operators are typically advised to use a 50/50 concentration of coolant to water. Too much water can lead to decay, a lower boiling point and further damage.

  • Check your belts!

If you’re concerned about overheating, make sure to check for discolored hoses and loose belts. These are often early indicators of an overheated machine and regularly checking for signs can keep you out of a pickle.

  • Remember to grease!

To keep your engines up and running, don’t forget to properly grease. Check the machine’s manual to confirm you’re using the appropriate grease, and as often as advised. Since dirt and grime can mix with grease and catalyze wear and tear on equipment, it’s suggested to regularly clean machines.

  • Cool your jets!

During the summer heat, it’s especially important to ensure your cooling system is operating effectively. Machines should be regularly inspected for debris to optimize air flow. It’s advised to habitually clean cooling systems with compressed air and to check radiators, inlets and outlets for grime and debris.

  • Check your tires!

Summer heat adds extra stress on tires. It’s essential to check tire pressure often. Tire pressure can increase with the temperature so regularly check that tires aren’t over-inflated.

  • Continue regular preventive maintenance!

In congruence with these extra steps, don’t forget to continue all standard preventive maintenance procedures. Consult machine’s manuals to confirm your maintenance routine covers all the bases!

 

Hugg & Hall is dedicated to supporting their customers. For any maintenance question, contact our service department. Our service representatives are willing, and happy, to assist you.

How Telematic Technology is Transforming the Equipment Industry

How Telematic Technology is Transforming the Equipment Industry

The use of telematic technology, i.e. telematics, is transforming the way equipment companies manage and maintain their fleets. Telematics have streamlined workplace methodologies from equipment maintenance, reporting, safety/training procedures to operations and more. Telematics combines telecommunications with data processing, storage and retrieval systems. Equipment companies are exploring the capabilities of telematics and how the technology can support more efficient business practices.

How it works

Telematics can be used to track and assess vehicles and is spearheading innovation in the equipment industry. Recently, Matt Conner, Product Support Sales Representative at Hugg & Hall Equipment Company (Hugg & Hall), spoke on how the use of telematics is reshaping the industry.

“Telematics is a technological way to assist companies in managing their industrial equipment and/or fleet,” said Conner. “It allows accurate, up-to-date business metrics at a click of mouse.”

Telematic systems can be customized to fit the varied needs of users. One example of this is in construction versus industrial equipment needs. Construction equipment tends to require satellite-based systems because, locationally, internet-based systems would be more challenging and less reliable. Industrial equipment, often used in plants and warehouses, are often connected to Wi-Fi-based systems. Conner extrapolated on how the different methods are applied.

“The difference is, construction equipment is typically found at many different job sites, so it’s not always contained under one roof,” said Conner. “That’s why satellite is utilized for construction equipment because, using this system, equipment can be pinged anywhere in the U.S. Whereas, industrial equipment, such as forklifts, are typically found under one roof and usually can use Wi-Fi and the cloud to receive information and deliver it back to the portal.”

“It (telematics) allows people, and managers, to work more efficiently,” said Conner. “It keeps them off the floors and doesn’t require them to spend as much time with operators and equipment. They can basically generate reports off of production, utilization and other key components to better manage their fleet, and possibly, their operators.”

Before the implementation of telematics, equipment assessment required more physical time at job sites and with equipment. Telematics has significantly reduced travel and assessment requirements which, in turn, has increased efficacy and productivity rates.  

“Prior to telematics, if there was an issue with a piece of equipment, we had to go on site or rely on the customer to give us enough information to be able to assess issues with equipment and/or asset damage,” said Conner. “So this will free up a lot of our time and prevent us from traveling to unnecessary locations. A lot of customers, when we’re talking about contractors and construction equipment, may have twenty pieces and they might not know where that equipment is located so they might send you to Fayetteville and, in reality, it’s in Bella Vista or something like that. So we can use telematics to track locations and eliminate those issues.”

Safety features

Some capabilities of the technology include tracking operator training schedules, reminder features and safety goals; which can all be assembled in reports and exported for retention and metric tracing.

“So, there are several ways that telematics are affecting the construction and industrial equipment industry, with compliance being one,” said Conner. “On the compliance side, we can manage the equipment. We can actually recertify operator training all through the telematics system. This is tracked automatically, so if your company requires operators and trainers be trained every year, you can set up calendar reminder dates, things like that, so you know when to retrain the operators.”

Telematics is attractive to company safety departments because of the capability to incorporate compliance requirements and auto-track metrics which can then be recorded and saved digitally, which increases efficiency.

“I think that telematics naturally occurred with the development of technology but there were probably some driving forces behind it, too,” said Conner, referring to the implementation of telematic technology within equipment fleets. “I think safety departments were a big push for this because typically, with telematics, you can incorporate compliance checklists. So we’re getting away from the paper trail, everything can be filed online, in the cloud. So, as far as complying with OSHA, and some of the safety aspects of particular companies, it’s a lot more manageable with the telematics system.”

The future of telematics in the equipment industry

Telematic technology has transformed the way companies track maintenance schedules, assess impact damage, track operator productivity, meet compliance requirements, locate equipment and more. Telematics is expected to further progress and offer fleet owners more advanced features and capabilities.

“Telematics has already progressed quite a bit and I think that we’re really just at the beginning of it,” said Conner. “I think there’s going to come a time when you can purchase a telematics system that’s totally customizable, per specific customer needs. There’s some software out there now that will actually cause forklifts to slow down in certain areas, if you have a really highly trafficked pedestrian area in a plant for example, which minimizes accidents. Once the forklift goes into this location it will automatically slow down until it reaches certain parameters where it will then go back to standard operation.”

The full potential of telematic systems is yet to be seen, but is expected to continue progressing with the development of computer applications, improved processing power and fleet owner needs/expectations.

ANSI A92: NEW STANDARDS TO REQUIRE CUSTOMER EDUCATION, TRAINING & ENGAGEMENT

ANSI_ NEW REGULATIONS WILL REQUIRE CUSTOMER EDUCATION & TRAINING

Hugg & Hall Equipment Company (Hugg & Hall) is committed to transparency and keeping customers informed of industry updates/regulations to ensure successful transitions and positive experiences.

The importance of educating customers on impact of new standards

The American National Standards Institute (ANSI) is expected to release new standards for boom and scissor-type lifts, in the coming months. The updated standards have significant implications for the construction, equipment rental and equipment sales industries and will impact prices, training and operations. An important aspect of the implementation will be equipping customers for the change; both for awareness and preparation purposes.

The new regulations are replacing prior ANSI standards A92.3, A92.5, A92.6 and A92.8 which covered manually propelled aerial, booms, scissors and under-bridge inspection machines. The updates are focused on moving North American equipment toward current global standards. The updates to regulation will include: terminology changes, platform load sensing technology requirements, new wind force requirements, new stability testing, new railing height requirements and new platform entry requirements. ANSI and their Canadian counterpart, the Canadian Standards Authority (CSA), are moving toward equipment design standards that will bring North American equipment up-to-date with the current standards implemented in Europe to reduce global variances in the industry.

Educating customers is particularly important because of the, plausibly, profound impact that the new standards will have on equipment operation and prices (on compliant machines). Manufacturers will be forced to invest in production to supply compliant machines within the one-year from implementation limit and the new features and production costs will raise the prices of machines for direct buyers, including rental companies.

The precise impact of the new standards is yet to seen, but it’s clear that the standards will have a significant impact on prices, equipment operation and training procedures. Thus education will be very important to ensure a smooth transition for companies and their customers.

How training will play a part in the implementation of the new standards

Training is expected to play an integral part in the successful implementation of the new A92 standards. New training and familiarization requirements will be implemented under sections A92.22 and A92.24. A significant change to prior requirements is in the new requirement of training occupants and supervisors along with operators. In addition, online theory will be available as an option for operator training.

Occupant training will include the use of fall protection, stability factors, safe use of accessories, work procedures, hazard avoidance, manufacturer warnings/instructions, site risk assessment, general knowledge and basic operation comprehension.

Supervisor training will include proper equipment selection, potential hazards training, applicable rules/regulations/standards and manufacturer operation manuals.

Recently, James Lennartz, Training Manager at Hugg & Hall, spoke on the importance of training as it relates to the ANSI A92 updates.

“We need to make sure that our customers are prepared for the changes so that they do not lose valuable time on their projects,” said Lennartz. “Every single one of our customers are on time schedules to complete their projects and if they are not aware of the coming changes they have the potential to fall behind on the completion date and lose money; their delays cost their customers time and money. A vicious cycle.”

The standards specify requirements for application, inspection, training, maintenance, repair and safe operation of Mobile Elevating Work Platforms (MEWPs) formally known as Aerial Work Platforms (AWPs), according to Lennartz.

“Our task as trainers is to ensure that our customers are aware of all changes and how they will affect their daily processes throughout the work day on each jobsite,” said Lennartz. “No one jobsite is the same nor are the conditions at which the MEWPs are being used by our customers. We need to make sure that both operators of MEWPs and their supervisors are able to safely operate and evaluate the use of MEWPs.”

Lennartz elaborated on how Hugg & Hall trainers are strategizing to accomplish these important goals.

“We hope to accomplish this by providing the necessary information in regards to the features, functions, safety devices, equipment limitations and operating characteristics as defined by the manufacturer, utilizing both the standards and operator manuals,” said Lennartz.    

The new ANSI standards will require more customer engagement, which is a primary reason customer education/training, leading up to the implementation of the standards, is essential.

“From what we are seeing the customer is going to have a bigger role in how their operators are using the MEWPs,” said Lennartz.

Customers are expected to be more involved in areas such as safe use planning, records retention, personnel qualifications, training requirements and rescue from height plans, according to Lennartz.

“Personnel operating MEWPs will be trained based on the classification of equipment that they will operate as equipment will be divided into different types and groups,” said Lennartz.

Though the new standards are yet to be released, the Hugg & Hall team is committed to keeping customers educated on upcoming industry changes and is dedicated to providing the needed support and resources.