Meet Britney Bradshaw, Service Manager at our El Dorado branch!
Britney’s original spotlight was published 9/20/2020. Read on to get an update about her new role at Hugg & Hall!
What’s your hometown?
One son, Roen, who is 11 years old and will be attending 6th grade this year.
What does your typical day at work look like?
I feel like I do a little bit of everything! But a quick way to sum it up would be that I help manage the daily operations of our service department, and make sure our operations are going as smoothly as possible. I’m constantly on the phone assisting technicians and make sure they have everything they need to handle a service job. I communicate with customers and do everything we can to accommodate any requests, and I help my coworkers with anything they’re unsure of. I think one of the most common phrases around here is “Ask Britney!”
How long have you been with Hugg & Hall?
What’s your favorite thing about your job?
Honestly, the people I work with! Even though there are days we all drive each other crazy, I wouldn’t trade them for the world. We have a great group of people here, and it makes a huge difference being able to come to work and having a good team to work with every day!
Have you had other roles while working here? Did you work in the industry before Hugg & Hall?
I started out at Hugg & Hall as a Service Administrator, moved into the Field Service Coordinator position, and have since been promoted into the Field Service Manager/Coordinator role.
Before coming to Hugg & Hall, I was still enrolled in college (for dentistry) and working part-time. I got a call from Tracey Gibbs asking if I was interested in the Service Administrator position. After I got my first degree, I was going to take a break from school for a semester or too. Honestly, I thought I would just be at Hugg & Hall for a couple of years until I had to move to continue school. But I enjoyed working here and loved the people I worked with, so I never did end up going back! Here I am, 10 years later, and hopefully many more! I definitely went into a totally different career than what I originally planned!
What do you enjoy doing outside of work?
I love spending time with my family, and that’s mostly where you’ll find me in my free time. I like to travel. To me, experiences are way more important than materialistic things. I try to make memories with the people I love, more than anything else!
What are your passions?
Outside of work, I would have to say I’m most passionate about helping children. This past year I completed my 5-year term being a volunteer/board member for the nonprofit organization National Association of Junior Auxiliaries (NAJA). Their focus is meeting the needs of children in our local community, spotlighting their welfare, health, recreation, culture, and education. It took a lot of time and hard work, but it was so rewarding! I’m enjoying having free time, but I look forward to getting involved with another non-profit organization.
What’s something that the people you work with might be surprised to know about you?
This isn’t a surprise to most of my coworkers in El Dorado, but a fun fact about me is that I’m a 2nd generation employee. My mom started working for Hugg & Hall when I was five years old and worked here for 13 years before she retired after I graduated high school. Today, there are several employees still working that have been here from the beginning of my “Hugg & Hall life.” I honestly feel like I grew up here and Hugg & Hall is my family!
In 2022, Britney accepted the position of Service Manager in El Dorado and celebrated 12 years with Hugg & Hall! We took the opportunity to catch back up with her.
What does your day look like in your new position?
I’m taking additional responsibilities and developing myself and my team. I’m super excited about the Field Service Manager that I selected to fill my prior position, and I’m thrilled with the “Dream Team” I’m building. I have big plans for us!
What do you want to bring to the department as Service Manager?
As always, our first and main focus is having happy, well-served customers! In addition, I believe having happy, well-treated employees plays a huge role in that! I want to make sure my team feels how much they are appreciated, and that they’re getting all the training and tools they need to do their job more efficiently and effectively. El Dorado just became the Bobcat dealer for our territory, and we officially started a new branch in Shreveport this summer to take over our Northwest and Central Louisiana territory. We have a lot of new, exciting thins happening and we continue to grow and evolve like never before!
What’s the most interesting place you’ve traveled since we last spoke?
I haven’t traveled out of the country since the pandemic started, so we’ve stuck to our normal Florida beach trips. One cool thing we’ve done, that will most likely end up being a once-in-a-lifetime experience, was go to Universal Studios when they first opened after the pandemic. A lot of people were still nervous about the unknowns of Covid, so park attendance was super low. There were no lines and we felt like we had the whole place to ourselves! I told my son he got spoiled on his first trip and if he ever went back, it would definitely not be the same experience!
What’s your favorite quote that impacts your daily life?
“When we strive to become better than we are, everything around us becomes better too.”
Congratulations on your promotion, Britney!
Want to hear more about our awesome employees? Check out our Employee Spotlight page!