Tag Archives: employee

Employee Spotlight: Cardec Martinez

Meet Cardec Martinez! Field Service Manager – Springdale, AR

Where is your hometown?

Cardec Martinez was born in Killeen, TX but was raised in Puerto Rico until I decided to move to Arkansas in 2001. I currently call Fayetteville, AR home.

Do you have family? Kids?

I am happily married with three wonderful children, two girls and a boy.

What does your typical day at work look like? Daily job duties?

As of right now I have 10 outstanding road technicians that I manage. I follow up every day with their job progress and help on any major repairs they might need me for. I also work with CROWN Infolink systems for Tyson, Walmart, and GLAD Manufacturing other small businesses in the area.

How long have you been with the company?

I have been with Hugg & Hall for 6 years now.

What is your favorite thing about your job?

I get to talk to and meet new people daily, and everyday there is a different challenge so it is never boring.

Do you have a favorite memory while working at Hugg & Hall?

My favorite memories while working here have been the company potlucks for the holidays. Nice to break bread with colleagues and we are all family here.

Have you had other roles while working here? Did you work in the industry before Hugg & Hall?

Before Hugg & Hall, I worked as a Service Manager for Volvo Rents in Springdale. Prior to that, I worked in different companies such as Detroit Diesel, Caterpillar and in the trucking industries as a diesel technician.

What do you enjoy doing outside of work?

Outside of work I enjoy grilling and playing golf.

What is something that the people you work with might be surprised to know about you?

I primarily listen to country music, but have a mix of other music I enjoy as well.

 

Cardec is an essential part in keeping daily operations moving smoothly at Hugg & Hall. We are proud to have him on our team!  

Employee Spotlight: Jon Bailey

THE PROBLEM SOLVING DOESN’T END AT 5:00!

Say ‘hello’ to Jon Bailey, a Product Support Sales Representative, stationed at our Texarkana branch. Jon works with the Product Support Sales Team to create seamless, stress-free transactions for our customers. Representatives like Jon are always on the run and their day rarely ends at 5:00.

Jon understands the struggles customers deal with on a daily basis, and his previous work at a chemical plant allow him to excel at Hugg & Hall. Additionally, growing up in Magnolia and living in Texarkana help Jon uphold the values and expectations of local industry.

When Jon is not working, he enjoys fishing, hunting, and hanging out with his friends and family; wife Kimberly, and two children Dylan and Presley. Recently he has even taken up leather tooling, which he believes is a lost art – and wanted to make himself familiar with the process. Jon also loves music and songwriters, when asked what is something people may be surprised to know about you, Jon said, “I like learning about the story behind the songs. Nashville, TN is my Disney World.”

Dealing with customers and helping make their jobs easier is Jon’s favorite thing about working for Hugg & Hall. He loves to get to know the customers and to know more about what is going on in their lives. He always makes sure his clients know Hugg & Hall is a family owned business and that our owners are very much involved – and that we are willing to go the extra mile for all our customers.

After each interaction, Jon wants each customer to feel like it was a visit from a friend and to be able to see how much he truly loves his job, while assisting with product support. To Jon, “No is not an answer, we can make it happen!”

Hugg & Hall appreciates the work Jon Bailey does as a Product Support Sales Representative and thanks him for his service and dedication, while upholding the values of the company.

Employee Spotlight: Kevin Dye

THE ONLY WAY TO DO GREAT WORK, IS TO LOVE WHAT YOU DO!

Hugg & Hall is a company that strives on longevity, we continue to congratulate our tenured employees. This year, Kevin Dye, a delivery driver in our Fort Smith branch, has reached a 20-year milestone! When describing his work, Kevin mentions, “I pick ’em up and put ‘em down and enjoy, or overcome, different challenges and different people along the way.”

Growing up in the Fort Smith area, Kevin was taught to, “work hard, do your job with pride and integrity, treat others as you would like to be treated, let your bad days be few and far between, for without question many blessings are all around you if you are willing to look beyond your problems long enough to see and receive those blessings.”

Shortly after graduating high school, Kevin joined the United States Air Force and became an aircraft mechanic. His passion and drive have made him a beloved driver to both employees and our customers. Delivery Department Manager Claude Martin mentions, “Kevin has been a loyal dedicated employee for 20 years, he works with high integrity and you can always depend on him getting the job done.” He continues, “Customers give us great feedback in regard to his work performance; bottom line, Kevin is a model driver for Hugg & Hall and he is a pleasure to work with. I look forward to working many more years with Kevin.”

When he isn’t working, Kevin enjoys the outdoors, specifically mountains, rivers, creeks & trails. These activities are a great opportunity to spend time with his bride of 25 years, Kimberly, and their growing family a son and daughter who both got married this year.

Throughout his 20 years at Hugg & Hall, Kevin recalls his first day as his most fond memory. Getting to know and share meals with his co-workers have also presented many unforgettable moments. He mentions, “I truly enjoy the friendships I have been blessed with at Hugg and Hall.” He also enjoys the fun challenges that come along with working with trucks and equipment.

Kevin is very proud of his work and wants each customer to know we appreciate their business and that Hugg & Hall is trustworthy, professional and enjoyable to do business with.

Hugg & Hall would like to send a huge thank you to Kevin Dye for his hard work and dedication throughout 20 years of service.

Employee Spotlight: Bryan Hooks

SAY HELLO TO BRYAN HOOKS!

Bryan works as an Outside Rental Salesperson in our Oklahoma City branch. He likes to begin each day just before sunrise, to make time to deliver “happies” (cookies or donuts) to his clients’ jobsites and research new potential partners. While visiting clients he may find himself taking measurements and making recommendations to assure each customer has the perfect piece of equipment.

With great pride, Bryan and our rental team work together to provide equipment with competitive pricing & delivery to meet the customers’ needs. This often includes thinking strategically to provide innovative solutions when issues arise. When speaking with Bryan he states, “I believe every interaction, transaction, or piece of equipment associated with my name should be of the highest quality. I also take pride in simply doing what I say I will do for my customers, every time.”

Growing up in Newcastle and currently residing in Edmond, Bryan knows the Oklahoma City area very well. On the job he works to make sure each customer is confident that all their rental needs are met, within their requested time frame. “I ensure customers know that we are problem solvers, not just order takers.” Bryan continues, “Repeat business is the lifeline of sustainability, so customers satisfaction with each transaction is of utmost importance.”

In addition to being a customer favorite, Bryan lives a very active life. When asked, he mentions he could not live without Jesus or his children, Eli, Noah & Micah. He enjoys playing golf and attending college football games. After work and on the weekends, you can find Bryan enjoying a game of catch with his youngest son, who is also the quarterback for his high school football team. He also enjoys grilling for his older sons and their friends and meeting for lunch & church.

When asking about Bryan’s past, he mentions that in his days at the University of Memphis, he was crowned Tush Push King of Memphis; he even has the belt buckle to prove it! While in Memphis, Bryan studied Sales & Marketing while playing college baseball. He even played semi-pro after graduation.

In his time at Hugg & Hall, he has worked hard to make everyone smile. With the world on hold because of COVID, Bryan wanted to bring cheer to not only our customers but to the people of Oklahoma City. He dressed in one of his dad’s famous costumes, the Easter Bunny, and waved to passersby traveling on Interstate 35 from a 40 foot scissor. Helicopters from at least two local news stations covered the story and a reporter interviewed him for the evening news.

Bryan’s favorite thing about working for Hugg & Hall has been the teamwork atmosphere and “never say no” attitude. He says, “We have a competitive yet family-oriented sales and management team that always work collectively to help employees achieve our goals.” Hugg & Hall would like to send a huge thank you to Bryan Hooks for his hard work and positive attitude as an Outside Rental Salesperson.

Employee Spotlight: Britney Vick

“Ask Britney!Britney Vick

Hometown?

Camden, AR

Family?

One son, Roen, that is 11 years old and will be attending 6th grade this year.

What does your typical day at work look like? Daily job duties?

I feel like I do a little bit of everything lol! But a quick way to sum it up would be that I help manage the daily operations of our service department, and make sure our operations are going as smoothly as possible. I’m constantly on the phone assisting technicians and making sure they are getting everything they need to handle a job, communicating with customers and doing everything we can to accommodate any requests they have of us, and helping my fellow coworkers with anything they’re unsure of (I think one of the most common phrases around here is “Ask Britney!” haha).

How long have you been with Hugg & Hall?

10 years

What’s your favorite thing about your job?

Honestly, the people I work with! Even though there are days we all drive each other crazy, I wouldn’t trade them for the world! We have a great group of people here, and it makes a huge difference being able to come to work and having a good team to work with every day!

Have you had other roles while working here? Did you work in the industry before Hugg & Hall?

I started out at Hugg & Hall as a Service Administrator, was then moved into the Field Service Coordinator position and have since been promoted into the Field Service Manager/Coordinator role.

Before coming to Hugg & Hall I was still enrolled in college (for dentistry) while working part time. I got a call from Tracey Gibbs asking if I would be interested in the Service Administrator position that they had open and I honestly thought I would just be here for a couple of years until I had to move again to continue school. After I got my first degree, I was going to just take a “break” from school for a semester or two. But I enjoyed working here and loved the people I worked with, so I never did end up going back! Here I am, still here 10 years later, and hopefully many more! I definitely went into a totally different career than what I originally planned!

What do you enjoy doing outside of work?

I love spending time with my family and that’s mostly where you’ll find me in my free time. I like to travel, and I definitely think experiences are way more important than materialistic things. I try to make memories with the people I love more than anything else!

 

What are your passions?

Outside of work, I would have to say I’m most passionate about children. This past year I completed my 5-year term being a volunteer/board member for the non-profit organization National Association of Junior Auxiliaries (NAJA). Their focus is meeting the needs of children in our local community, spotlighting their welfare, health, recreation, culture, and education. It took a lot of time and hard work, but it was so rewarding! I’m enjoying having free time, but definitely look forward to getting involved with another non-profit organization.

What’s something that the people you work with might be surprised to know about you?

This isn’t a surprise to most of my coworkers in El Dorado, but for the rest of the company a fun fact about me would be that I’m a 2nd generation employee. My mom started working for Hugg & Hall when I was five years old and worked here for 13 years before she “retired” after I graduated high school. Today, there are several employees still working that have been here from the beginning of my “Hugg & Hall life.” I honestly feel like I grew up here and Hugg & Hall is my family!

 

Employee Spotlight : Paul McDonald

Meet Paul McDonald!

Position at Hugg & Hall:

Field Service Technician, New Orleans branch

What’s that mean?

Hugg & Hall’s definition- Diagnoses and repairs material handling and construction equipment by evaluating equipment to determine needed repairs, performing repairs while providing quote information for customers and managing time for efficiency.

Paul’s definition- I am always on the road taking care of my long-time customers!

Favorite part of the job?

I love working on the road. I love the relationships I’ve built with many customers over the years that seem like family to me.

How long have you been in the service industry?

25 years

What is your favorite memory from your job?

One of my favorite memories was when I went to Toyota Material Handling’s facility in Indiana. That was amazing to see!

Tell us about yourself/family:

I grew up in Kenner, LA and currently live in Metairie, LA. I am happily married with one son and three stepdaughters. My son actually works for M&L Industries, which is a competitor of ours, lol!

What do you like to do outside of work?

I enjoy ATV trail riding, cooking and spending time with family and friends. I also love watching football, NASCAR and drag racing.

What’s something about yourself that might surprise your coworkers?

I played the drums for 31 years.

What are five words (or less) of advice for others in your profession?

Never stop learning!

What would you do (for a career) if you weren’t a Field Service Tech?

Biomedical Technician

Employee Spotlight: Rhonda Griffith

Meet Rhonda Griffith!  Rhonda has been with Hugg & Hall for 20 years and works as our Accounts Payable Manager at the company’s corporate location in Little Rock, AR. 

Griffith is originally from Carlisle, AR and currently resides there, but spent most of her life in Hazen, AR.  Griffith is happily married to her high school sweet heart, Marty and they will celebrate 36 years in May. They have two children. Their daughter Ashley and son-in-law Kyler live in Cabot, AR where Ashley is a family nurse practitioner.  Their son, Martin and daughter-in-law Courtney live in Little Rock, AR but travel a lot since Martin is a welder and inspector for 798 pipe liners. In December, Martin and Courtney welcomed Griffith’s first grandchild, Katelynn. Griffith stated “we are so excited to be Gigi and Pop!”.

Griffith enjoys spending time with family, being outdoors, and has a “green thumb”. She loves planting and watching her flowers grow. In the summer, you can “find me relaxing by the pool,” said Griffith. Something you might be surprised to learn about Griffith is she was crowned Rodeo Queen and spent most of her childhood on a horse and traveling to horse shows and rodeos.

Griffith says a typical workday is “Crazy – but I love it – lots of invoices, interruptions, and lots of money being spent”. Her daily job duties include managing a “great group of employees, along with vendor invoices and check disbursements, all the while maintaining a strict schedule to keep us on good terms with vendors”. Each month includes 8000+ invoices to process for payment, fuel cards for over 350 company vehicles and corporate credit cards to maintain. All this keeps Griffith and her team very busy. “I love what I do, but it’s not just the job, it’s the people…I love my Hugg & Hall family!” Griffith stated.

We are thankful for Griffith’s years of dedicated and loyal service.

Employee Excellence: Brandon Brantley

“There are employees that work hard daily who may not get an “atta-boy”, “great job” or an “I appreciate you”. I wanted to make sure Brandon Brantley knew we appreciated him and that he did a great job.” – Justin Hines, Nexans AmerCable

Hugg & Hall Equipment Company has a quality standard that is beyond many other companies; Brandon Brantley has gone above the standard of excellence to best serve clients in our El Dorado, AR location.

Brantley works as a delivery driver for Hugg & Hall and started with the company a month ago. He conducts day runs between Hugg & Hall locations, as well as deliveries to customers. In his short time with the company, he has made a significant impact in the delivery division. Brandon said that his favorite thing about being a driver for Hugg & Hall is, “interacting with the customers.”

Brandon’s hometown is Farmerville, Louisiana where he currently resides with his wife Nikki. He has his hands full with a son, Logan, daughters Macayla and Karlee, and a granddaughter Paisley-Brooke. He enjoys spending time with his family and has a passion for horses & equipment. You may also be surprised to know that he is afraid of heights.

In his first few weeks, Brandon has noted that every day is memorable. If he weren’t currently working for Hugg & Hall, Brantley mentioned he would like to operate equipment. He thinks it is important for others in the profession to, “Never take safety for granted.”

Hugg & Hall would like to thank Brandon Brantley for his hard work; welcome to the team Brandon! To create your own story with our team, visit our hiring website.

Employee Spotlight: Spencer Hale

Say hello to Spencer Hale!

Spencer works as the Utility Services Divisional Manager for Hugg & Hall and has been with the company for 10 years! In his position as Utility Services Divisional Manager he plays a key role in being reactive when customers are presented with unexpected downtime caused by utility issues. In addition to his duties onshore, Spencer works with operations in the gulf to assure they receive adequate utility services that will withstand the harsh sea spray.

There is a great passion behind Spencer’s work, he takes pride in getting customers out of a bind and creating excelled customer satisfaction. When speaking with him he said, “It’s great when you can turn potential customers into great personal relationships!”

Spencer’s hometown and current residence is Springdale, AR, but he has lived in several states due to his previous 15-year employment with Walmart as a Project Manager.  Spencer’s current role, at Hugg & Hall, can change day to day, “Each day is different,” he said, “You never know what the day will bring.   You can try and plan your day out and inevitably, it will change.” In his world it is important to understand the difference in maintaining units that are both on and off-shore to keep customers happy.

At home Spencer has his hands full with 2 sons, Bryar & Ledger. He enjoys camping, hunting & fishing, but spends much of his time cycling in Northwest Arkansas; whether road, gravel or mountain biking. When asked, Spencer said that cycling is what, “tends to keep him sane.”

In his years at Hugg & Hall, there have been many great memories made, but what Spencer has enjoyed most is the team being presented with Allied Member of the Year 2019 and the company’s tenure, “I love that this company has longevity.  It is very common to see people that have been here 20, 25, 30 years.”

Spencer is grateful for the accessibility to listen, speak to & take suggestions from a VP or owner at any time. Hugg & Hall would like to send out a huge thank you to Spencer Hale for his hard work and dedication throughout his 10 years of service.

Employee Spotlight: Ricky Nelson

Three cheers to 35 years!

Meet Ricky Nelson! Nelson is a Shop Service Technician in our Springdale, Arkansas location and is celebrating 35 years with Hugg & Hall.

Nelson is a local and grew up in Lowell and attended VoTech before starting his career with Hugg & Hall; he continues to live in the area with his wife and stepdaughter. Ricky enjoys the role he plays as a Shop Service Technician, as it includes something different to work on each day.

When asked, Nelson said his favorite thing about working for Hugg & Hall is the good people and the friends he has made throughout his years at the company. The friends Ricky has made here have lead to many great memories, like racing dirt track with Frank Reeves and Roy Clark. In his free time Nelson enjoys spending time with his wife while riding his motorcycle, camping, fishing and going to flea markets & auctions.

Nelson’s passions include keeping his yard maintained like a golf course, spending time with his wife & working for Hugg & Hall. Ricky thinks his coworkers may be surprised that years ago he was on a Hugg & Hall bowling league that placed second for the season!

Ricky has enjoyed his years of service at Hugg & Hall and said that he would, “like to work at Hugg & Hall 50 years,” before he retires. When asked if there was anything he would like to leave us with, Ricky reminded us that you can never have too many tools.

The company sends a huge thank you to Ricky Nelson for his hard work and years of dedication and service over the last 35 years.